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Employee & Family Resources is offering online support groups, webinars, and resources to help you navigate COVID-19. Click an option below for more information.

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Due to Coronavirus Disease 2019, or COVID-19, EFR is taking the following measures to protect the health and safety of our clients and employees.

Employee Assistance Program: If you are looking to access the EAP, you can reach out to EFR via phone at 800.327.4692 or by email by clicking here. In addition to phone and email, we have a web chat option. Telehealth options are available in place of in-person counseling in many locations via Zoom or telephone effective March 18, 2020.
Student Assistance Program: 24/7/365 phone support available. Zoom or phone assessment, referral and brief counseling sessions also available. Effective March 23, 2020, EFR will be offering SAP sessions by phone to students who have been seen onsite at their school. To access services, please call 515-244-6090.
Substance Abuse Services: Evaluations are available by appointment only until further notice by calling 515-243-4200. Evaluations and outpatient treatment services, including groups, are being delivered by telehealth.

Recommended strategies in the workplace:

  • Like any contagious infection, employees who have symptoms of acute respiratory illness are recommended to stay home from work; and seek medical attention if symptoms persist or worsen.
  • Wash hands frequently with warm soap and water. If soap and water are not readily available, use hand sanitizer with at least 60% alcohol.
  • Create plans if you may need to stay at home to care for a sick family member.
  • Be aware of your company’s s sick-leave policies and any revisions regarding the COVID-19 situation.
  • Remember your EAP benefits to help manage any anxiety or any uncertainty your are experiencing related to COVID-19.

Any additional updates will be posted here.

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Des Moines

505 Fifth Avenue, Suite 600 Des Moines, IA 50309 

6th floor of the Insurance Exchange Building in downtown Des Moines

800-327-4692

Hours of Operation:

Monday 8:00 AM – 5:00 PM Tuesday 8:00 AM – 5:00 PM Wednesday 8:00 AM – 5:00 PM Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 4:30 PM

West Des Moines

1001 Office Park Rd, Suite 205 

West Des Moines, IA 50265 

2nd floor of the building 

515-471-2357


Hours of Operation:

Monday 10:00 AM – 7:00 PM Tuesday 10:00 AM – 7:00 PM Wednesday 9:00 AM – 6:00 PM Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 4:30 PM

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Life Happens. We’re Here to Help.

800-327-4692 – For Services

800-327-4692 – For Providers

877-883-1387 – For Sales

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