EFR Logo HiRes

COVID Support

Life Happens. We’re Here to Help.

Home / Stay Connected / COVID Support

Stuck at home, but need to connect?

Employee & Family Resources is offering online support groups, webinars, and resources to help you navigate COVID-19. Click an option below for more information.

Register for Webinars

Due to Coronavirus Disease 2019, or COVID-19, EFR is taking the following measures to protect the health and safety of our clients and employees.

Employee Assistance Program: If you are looking to access the EAP, you can reach out to EFR via phone at 800.327.4692, chat with us using the blue tab on the right side of the page, or use our contact form. We’re offering both in-person or telehealth options in many locations via Zoom or telephone.

Student Assistance Program: 24/7/365 phone support available. Zoom or phone assessment, referral and brief counseling sessions also available. Effective March 23, 2020, EFR will be offering SAP sessions by phone to students who have been seen onsite at their school. To access services, please call 515-244-6090.
Substance Abuse Services: Evaluations are available by appointment only until further notice by calling 515-243-4200. Evaluations and outpatient treatment services, including groups, are being delivered by telehealth.

Recommended strategies in the workplace:

  • Like any contagious infection, employees who have symptoms of acute respiratory illness are recommended to stay home from work; and seek medical attention if symptoms persist or worsen.
  • Wash hands frequently with warm soap and water. If soap and water are not readily available, use hand sanitizer with at least 60% alcohol.
  • Create plans if you may need to stay at home to care for a sick family member.
  • Be aware of your company’s s sick-leave policies and any revisions regarding the COVID-19 situation.
  • Remember your EAP benefits to help manage any anxiety or any uncertainty your are experiencing related to COVID-19.

Need Help?

Contact Us
Board member portal Careers: Work at EFR Write a Testimonial Inside EFR Donate
Subscribe to our newsletter!
Subscribe

Des Moines

505 Fifth Avenue, Suite 600 Des Moines, IA 50309 

6th floor of the Insurance Exchange Building in downtown Des Moines

800-327-4692

Hours of Operation:

Monday 8:00 AM – 5:00 PM Tuesday 8:00 AM – 5:00 PM Wednesday 8:00 AM – 5:00 PM Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 4:30 PM

West Des Moines

Counseling Services
1001 Office Park Rd, Suite 205 

West Des Moines, IA 50265 

2nd floor of the building 

515-471-2357

 

The Healing Space
1001 Office Park Rd, Suite 209 

West Des Moines, IA 50265 

2nd floor of the building 

515-471-2357

Hours of Operation:

Monday 9:00 AM – 6:00 PM Tuesday 9:00 AM – 6:00 PM Wednesday 9:00 AM – 6:00 PM Thursday 9:00 AM – 6:00 PM Friday 9:00 AM – 4:30 PM

logo

Life Happens. We’re Here to Help.

800-327-4692 – For Services

866-834-3580 – For Providers

877-883-1387 – For Sales

youtube linkedin

© 2023 Employee & Family Resources. All rights reserved. Privacy Policy Available Here | Website Designed by Softvoya

Maddox

Student Assistance Program (SAP) & Outpatient Counseling

Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district. 

Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.

Skip to content