Careers

Life Happens. We’re Here to Help.

Top 150 Work Places in Iowa

Employee & Family Resources has been named a Top Workplace in Iowa Top Workplaces for four years now. This distinction is based solely on employee feedback and is validation of our belief that employee health and well-being comes first.

To learn more about what it means to be an Iowa Top Workplace, view EFR’s profile here.

EFR Top Workplaces 2015 Badge Des Moines Register
EFR Top Workplaces 2017 Badge Des Moines Register
EFR Top Workplaces 2021 Badge Des Moines Register
Top Workplaces Award 2022

What does it mean to work for Employee & Family Resources?

Working at Employee & Family Resources is not just a career, it’s a cause. At EFR, our mission is dedicated to helping people manage life’s challenges so they can reach their full potential. EFR’s employees are diverse in different perspectives, but hold specific beliefs in common. They take great pride in achieving their goals and motivating others to do so, as well. They put the customer first and are always looking to serve in any way they can. They value honesty and integrity, and take initiative at every possible opportunity.

Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at HumanResources@efr.org for employment inquiries.

Let's talk benefits!

401K 300x150

401k Plan

PTO 300x150

Paid Time Off

Paid Holidays 300x150

Paid Holidays

Group Medical Insurance 300x150

Medical Insurance

Life Disability Dental and Vision Insurance 300x150

Life, Disability, Dental, and Vision Insurance

HSA 300x150

Health Savings Account

FSA 300x150

Flex Spending Plans

Professional Licensure and Cert 300x150

Paid Professional Licensure and Certification Fees

EAP 300x150

Employee Assistance Program

VTO 300x150

Volunteer Time Off

Work Life Integration 300x150

Work Life Integration

Wellness Benefits 300x150

Wellness Benefits

Open Positions

Marketing and Design Specialist

Hiring Salary Range: $44,800 to $66,000

Hiring Note: EFR continues to deliver services in a hybrid manner (in-person & virtual). Interviewing will occur virtually –onboarding training will be in person. The Marketing and Design Specialist role will be staffed in a hybrid manner (in-person & remote) with the in-person workdays being located in downtown Des Moines. EFR employees working in person may be asked to wear a mask.

The Marketing and Design Specialist is responsible for translating company objectives and goals into comprehensive and timely marketing strategies. This role bridges creative and technical graphic design in all mediums including: print, social media, and web, to consistently articulate Employee & Family Resources’ mission and promote program offerings. This is a unique opportunity to display creativity, organizational skills, project management, collaboration, and strategic thinking.

Essential Duties & Responsibilities:

  • Produces various types of content for EFR’s specific audiences and lines of business. Marketing collateral you are responsible for developing includes print materials, illustrations, photography, video, podcasting, and copy to support marketing initiatives. This includes creation of layout and design to communicate ideas that inspire, inform, and/or captivate defined target markets, meeting the needs of both key stakeholders and our audience while ensuring all marketing collateral is consistent with EFR branding standards. 40%
  • Collaborate across internal teams, providing content, layout, and distribution support for marketing and sales efforts. 25%
  • Maintains and updates the website, including updating existing pages, developing of landing pages, and troubleshooting with collaboration from EFR’s website support team. 15%
  • Tracks, monitors, and reports on all digital media analytics and SEO, providing recommendations in collaboration with the marketing team based on results. 10%
  • Responsible for Agency videography and photography used in marketing materials. 5%
  •  

Other:   (5%)

  • Compliance with all applicable EFR policies and procedures including privacy and security

  • Perform other duties as requested by supervisor or other administration personnel

  • Serve as a role model by representing the values of EFR

  • Continuous development of cultural competence

Qualifications

  • Bachelor’s Degree in marketing, graphic design, communications, or equivalent work experience in marketing
  • Minimum of five years of professional experience developing and implementing marketing strategies
  • Demonstrated experience in desktop publishing, WordPress, photography and videography editing, and Adobe Suite
  • Highly collaborative approach and commitment to work with all constituent groups, including staff, board members, donors, program participants, and other supporters
  • Excellent layout and copy placement skills.
  • Self-starter, able to work independently and able to manage several projects and tasks

Counseling Intern (Fall 2024 / Spring 2025)

EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance.  Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.

Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.

Essential Duties & Responsibilities:

In-Person Services:

  • Employee/Student Assistance Program (EAP/SAP): Provide in-person assessment, referral and brief counseling to children, adults, couples, and families.
  • Student Assistance Program (SAP): Provide individual and group counseling for elementary through secondary aged children for partnering school districts. At least two days per week of onsite (partner schools) counseling.
    • Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
    • Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files. Collect quality assurance and outcome information.

Other:

  • Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security

  • Perform other duties as requested by supervisor or other administrative personnel

  • Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team

  • Serve as a role model by representing the values of Employee & Family Resources

  • Continuous development of cultural competence

Qualifications

Education: Master’s degree in a behavioral sciences or social work field

Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.

Skills:

  • Ability to learn new technology and demonstrate competency with various online platforms

  • Excellent verbal and written communication

  • Self-directed and ability to work with minimal supervision

  • Customer centric service delivery

  • Curriculum development, research, and/or program evaluation is a strong plus

PRN Substance Use Assessment Counselor - CADC Required

Hiring Note: This is an in person PRN role, providing substance use assessment at the Polk County Jail primarily – with some days at EFR’s downtown Des Moines office.  

EFR seeks a CADC certified Counselor to provide quality assessment, case management and referral services for individuals who have substance use and mental health concerns.  Facilitate integrated treatment services in accordance to treatment recommendations. Provide a therapeutic and welcoming environment for every client.

Will serve clients at the Polk County Jail and EFR’s downtown DSM office.

Essential Duties & Responsibilities (95%):

  • Conduct quality substance abuse assessments (screen for other co-occurring needs) and make referrals for treatment or other services that are beneficial for consumers
  • Collaborate with consumers, treatment care providers, Polk County Sheriff’s office staff, 5th Judicial District Judges/staff as well as other key constituents in the community; utilize corroborative information resources; consult with colleagues or supervisor
  • Provision of treatment services to clientele meeting criteria appropriate for EFR Integrated Counseling and Recovery Services
  • Complete clinical documentation in accordance with the State of Iowa licensure standards and other regulatory bodies
  • Manage assessment and treatment caseload, client files and complete peer file reviews
  • Attend monthly department staff meetings and minimal monthly supervision with supervisor
  • Complete other tasks as assigned by Clinical Manager or Director
  • Practical job related responsibilities include the ability and willingness to:
    • Work well within a team and independently; be flexible with work schedule
    • Complete tasks with accuracy and efficiency
    • Perform tasks/responsibilities in a professional manner
    • Utilize critical thinking skills for ethical decision-making

Other (5%):

  • Compliance with all applicable EFR policies and procedures including privacy and security
  • Development and facilitation of and participation in professional development opportunities as they relate to clinical expertise and requirements
  • Completion of necessary continuing education credits
  • Perform other duties as requested by supervisor or other administrative personnel
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence

Qualifications

Education:

• Bachelor’s Degree in human services or similarly related field

Skills:

  • One year of experience providing direct services to clients with substance use/mental health concerns
  • Knowledge of ASAM dimensions/criteria and ability to apply knowledge to make a competent referral for substance abuse treatment and/or mental health services.
  • Knowledge of DSM-V criteria for substance use disorders and other mental health disorders
  • Ability to demonstrate understanding of the ‘continuum of care’ for substance abuse treatment services
  • Computer skills necessary for clinical data entry
  • Valid driver’s license and ability to meet travel requirements for the position
  • Fluent in written and spoken English
  • Ability to understand and demonstrate cultural awareness and sensitivity

Certifications:

• ACADC, CADC, similarly related certification or eligibility for certification within one year

Employee & Family Resources, Inc. is an equal opportunity employer

Maddox

Student Assistance Program (SAP) & Outpatient Counseling

Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district. 

Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.

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