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Employee & Family Resources has been named a Top Workplace in Iowa Top Workplaces for four years now. This distinction is based soley on employee feedback and is validation of our belief that employee health and well-being comes first.
To learn more about what it means to be an Iowa Top Workplace, view EFR’s profile here.
Working at Employee & Family Resources is not just a career, it’s a cause. At EFR, our mission is dedicated to helping people manage life’s challenges so they can reach their full potential. EFR’s employees are diverse in different perspectives, but hold specific beliefs in common. They take great pride in achieving their goals and motivating others to do so, as well. They put the customer first and are always looking to serve in any way they can. They value honesty and integrity, and take initiative at every possible opportunity.
Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at HumanResources@efr.org for employment inquiries.
COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually –some onboarding training may be done in person. EFR anticipates the Telephone Counselor to be staffed in a hybrid manner (the majority from home/remote) with the in person work days being located in Des Moines. EFR employees working in our offices are welcome to wear masks, but they are no longer required.
Our team is growing!
The Telephone Counselor will be the first point of contact for Employee & Family Resources EAP (Employee Assistance Program). This critical telephone based role will work to deliver high quality, customer centric clinical, work/life, and consulting services to eligible customers; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance.
Telephonic Counseling Center Services: Provide telephone assistance, consultation and resource services to employers, employees and their families. (60%)
Management Referrals and Student Administrative Referrals: Consult with employer, school personnel and/or referral resources to provide case management services; complying with EFR standards and protocol related to follow-up and consultation. Provide effective consultation and collaboration with providers. (15%)
Critical Incident Response: Provide appropriate consultation on CISD requests and coordinate services as appropriate. Provide quality and effective debriefing services. (10%)
Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team. (10%)
Other: (5%)
Compliance with all applicable EFR policies and procedures including privacy and security
Perform other duties as requested by supervisor or other administrative personnel
Serve as a role model by representing the values of Employee & Family Resources
Continuous development of cultural competence
Provide On-Call services as scheduled in the team rotation
Education: Master’s degree in behavioral sciences – counseling field.
Experience: Minimum of 2 years clinical experience in human services or behavioral sciences field working with children and families.
Credentials: Licensed or license-eligible.
Skills:
Ability to learn new technology and demonstrate competency with Microsoft Office
Excellent verbal and written communication
Self directed and ability to work with minimal supervision
Customer centric service delivery
COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually –some onboarding training may be in person with appropriate precautions. EFR anticipates the Counselor role to be staffed in a hybrid manner (in person & work from home) with the in person work days being located in EFR Des Moines or West Des Moines locations. EFR employees working in person are required to wear a mask.
EFR has an opening for top notch clinical who will impact the wellbeing of persons through client centered individual, couple, and family assessment, brief counseling, and referral for adults and youth seeking services through EFR’s Employee and Student Assistance Programs and to provide appropriate mental health assessment and treatment through EFR’s Integrated Counseling program.
In-Person Services:
Case management of employer management referrals and student formal referrals for E/SAP:
Provide in-person assessment, brief counseling, and referral to children, adults, couples, and families as previously outlined for EAP/SAP
Provide timely verification to the identified employer and/or school regarding client attendance and referral recommendations, where appropriate and authorized by the client
Provide case consultation with employer, school personnel, and/or referral providers where appropriate and authorized by the client
Supervision and Training:
Attend individual and group supervision consistently as scheduled
Attend in-service professional development trainings as requested by your supervisor
Other:
Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
Perform other duties as requested by supervisor or other administrative personnel
Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the Counseling Team
Demonstrate the core values of Employee & Family Resources in all internal and external communications
Continuous development of cultural competence
Education: Master’s degree in a behavioral sciences or social work field
Experience:
Minimum of 2 years clinical experience in behavioral science field
Credentials: Licensed or license-eligible in the state of Iowa
Skills:
Ability to learn new technology and demonstrate competency with Microsoft Office
Excellent verbal and written communication
Self-directed and ability to work with minimal supervision
Customer centric service delivery
Hiring Note: EFR continues to deliver services in a hybrid manner (in-person & virtual). Interviewing will occur virtually –onboarding training will be in person. The Prevention Specialist role will be staffed in a hybrid manner (in-person & work from home) with the in-person workdays being located in downtown Des Moines. EFR employees working in person may be asked to wear a mask.
EFR seeks a Prevention Specialist who will implement substance abuse prevention programming in a professional and positive manner in one or more of the following Iowa counties Polk, Jasper, Marion, and Warren. This direct service role requires public speaking proficiency; candidates will do a short presentation during the interview process.
Purpose: To implement substance abuse prevention programming in a professional and positive manner in one or more of the following counties Jasper, Marion, Polk, and Warren.
Other (5%):
Compliance with all applicable EFR policies and procedures including privacy and security
Complete other duties as requested by supervisor or other administrative personnel
Serve as a role model by representing the values of Employee & Family Resources
Continuous development of cultural competence
Education: Bachelor’s degree in education, human services, or related field from an accredited college or university, or related work experience. Teaching, public health, or prevention certification desirable
Skills:
Excellent verbal and written communication
Knowledge of human development concepts and applications
Computer literacy
Efficient time management
Great attention to detail and preparation
Self-motivated team player
Proficient public speaker with effective relationship-building skills
Certifications:
Prevention Specialist Certification from the Iowa Board of Certification will be required within in the first 18 months of employment.
Physical:
Extensive travel within Polk County required. May also serve Jasper, Marion, and/or Warren counties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance. Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.
Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.
In-Person Services:
Other:
Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
Perform other duties as requested by supervisor or other administrative personnel
Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
Serve as a role model by representing the values of Employee & Family Resources
Continuous development of cultural competence
Education: Master’s degree in a behavioral sciences or social work field
Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.
Skills:
Ability to learn new technology and demonstrate competency with various online platforms
Excellent verbal and written communication
Self-directed and ability to work with minimal supervision
Customer centric service delivery
Curriculum development, research, and/or program evaluation is a strong plus
505 Fifth Avenue, Suite 600 Des Moines, IA 50309
6th floor of the Insurance Exchange Building in downtown Des Moines
800-327-4692
Counseling Services
1001 Office Park Rd, Suite 205
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
The Healing Space
1001 Office Park Rd, Suite 209
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
Monday 9:00 AM – 6:00 PM Tuesday 9:00 AM – 6:00 PM Wednesday 9:00 AM – 7:00 PM Thursday 9:00 AM – 6:00 PM Friday 9:00 AM – 4:30 PM
Student Assistance Program (SAP) & Outpatient Counseling
Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district.
Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.