Life Happens. We’re Here to Help.

Top 150 Work Places in Iowa

Employee & Family Resources has been named a Top Workplace in Iowa Top Workplaces for four years now. This distinction is based solely on employee feedback and is validation of our belief that employee health and well-being comes first.

To learn more about what it means to be an Iowa Top Workplace, view EFR’s profile here.

EFR Top Workplaces 2015 Badge Des Moines Register
EFR Top Workplaces 2017 Badge Des Moines Register
EFR Top Workplaces 2021 Badge Des Moines Register
Top Workplaces Award 2022

What does it mean to work for Employee & Family Resources?

Working at Employee & Family Resources is not just a career, it’s a cause. At EFR, our mission is dedicated to helping people manage life’s challenges so they can reach their full potential. EFR’s employees are diverse in different perspectives, but hold specific beliefs in common. They take great pride in achieving their goals and motivating others to do so, as well. They put the customer first and are always looking to serve in any way they can. They value honesty and integrity, and take initiative at every possible opportunity.

Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at for employment inquiries.

Let's talk benefits!

401K 300x150

401k Plan

PTO 300x150

Paid Time Off

Paid Holidays 300x150

Paid Holidays

Group Medical Insurance 300x150

Medical Insurance

Life Disability Dental and Vision Insurance 300x150

Life, Disability, Dental, and Vision Insurance

HSA 300x150

Health Savings Account

FSA 300x150

Flex Spending Plans

Professional Licensure and Cert 300x150

Paid Professional Licensure and Certification Fees

EAP 300x150

Employee Assistance Program

VTO 300x150

Volunteer Time Off

Work Life Integration 300x150

Work Life Integration

Wellness Benefits 300x150

Wellness Benefits

Open Positions

Account Manager

Hiring Salary Range: $56,000 to $70,000

Hiring Note: This is a hybrid position with two days required in the office. A short, 5-minute presentation will be requested of finalists.

EFR has a full time need on our vital Account Management team! If you have experience in account management in the employee benefits and/or insurance industry and have strong relationship building and organizational skills with the desire to help others we would love to talk to you!

The account manager impacts EFR’s revenue through 1) the retention of EAP accounts through effective account management and the delivery of other Employee Assistance Program (EAP) services; and 2) cross selling of WPS’s Workplace Performance Solutions.

Essential Duties & Responsibilities:

Quality Account Management & Other Direct Service to Customers (50%):

  • Develops and maintains multi-level relationships within client organizations.

  • Promotes EFR products and utilization of services

  • Facilitates the implementation of the benefit and conducts Orientations.

  • Manages the client base while maintaining in-depth knowledge of client organization.

  • Attends community events and health fairs.

  • Completes renewal process including strategy for promotion and communication.

  • Serves as the main point of contact for employers and HR contacts.

Cross sales of Workplace Performance Solutions Offerings (30%):

  • Demonstrates knowledge of products/services.

  • Provides information about EAP services, wellness programs, and other services that might benefit an organization.

  • Educates and upsells client on new features.

Administrative (15%):

  • Effectively explains and advises on how to use specific technology including in depth help and how to navigate our website.

  • Comprehensive database management. Updates and maintains internal databases providing timely and accurate client communication and activity tracking.

  • Compiles data needed to provide customer utilization reports.

  • Supports RFPs and RFIs as needed.

  • Leads new account implementation.

  • Timely completion and submission of all documentation required to meet EFR business needs.

Compliance with EFR standards (5%):

  • Performance of duties as assigned by supervisor and other EFR administrative staff.

  • Provision of prompt and professional services to EFR colleagues at all times.

  • Compliance with all applicable EFR policies and procedures including privacy and security.

  • Serve as a role model by representing the values of Employee & Family Resources.

  • Continuous development of cultural competence.


Education: Bachelor degree in Business, Communications or related field.


  • Minimum of 3 years’ experience in the field of account management and/or experience working in the employee benefits and/or insurance industry preferred.

  • Experience, knowledge, and ability to consult on people issues and crisis incidents.

  • Travel as needed.


  • Excellent verbal, written, presentation and organizational skills

  • Sales mentality

  • Business Acumen

  • Relationship Building and Management

  • Takes Initiative

  • Thrives in fast pace always changing environment

  • Ability to maintain a high degree of confidentially and show maturity and discretion

  • Team oriented

Counseling Intern (Fall 2024 / Spring 2025)

EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance.  Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.

Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.

Essential Duties & Responsibilities:

In-Person Services:

  • Employee/Student Assistance Program (EAP/SAP): Provide in-person assessment, referral and brief counseling to children, adults, couples, and families.
  • Student Assistance Program (SAP): Provide individual and group counseling for elementary through secondary aged children for partnering school districts. At least two days per week of onsite (partner schools) counseling.
    • Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
    • Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files. Collect quality assurance and outcome information.


  • Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security

  • Perform other duties as requested by supervisor or other administrative personnel

  • Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team

  • Serve as a role model by representing the values of Employee & Family Resources

  • Continuous development of cultural competence


Education: Master’s degree in a behavioral sciences or social work field

Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.


  • Ability to learn new technology and demonstrate competency with various online platforms

  • Excellent verbal and written communication

  • Self-directed and ability to work with minimal supervision

  • Customer centric service delivery

  • Curriculum development, research, and/or program evaluation is a strong plus

Prevention Specialist

Hiring Salary: $40,000

EFR seeks a Prevention Specialist who will implement substance abuse prevention programming in a professional and positive manner in one or more of the following Iowa counties Polk, Jasper, Marion, and Warren. This direct service role requires public speaking proficiency; candidates will do a short presentation during the interview process.

Purpose: To implement substance abuse prevention programming in a professional and positive manner in one or more of the following counties Jasper, Marion, Polk, and Warren.

Essential Duties & Responsibilities:

  • Responsible for delivering up to 50% direct service hours utilizing the current Prevention Work plans: (25%)
  • Strategically balancing prevention efforts using assigned time allocations, the stage of SPF Framework that our grant is focused on and meeting other grant outcomes. (25%)
  • Responsible for accurately tracking and reporting data and outcomes for funders by completing time reports to meet deadlines. (20%)
  •  Serve as a community resource by providing prompt and professional services to both internal and external customers at all times. Contributes to a positive and productive prevention team atmosphere. (15%)
  • Responsible for increasing prevention knowledge by attending substance abuse prevention conferences, on-line training courses and following the requirements to become certified by 18 months of employment with the EFR Prevention team. (10%)

Other (5%):

  • Compliance with all applicable EFR policies and procedures including privacy and security 
  • Complete other duties as requested by supervisor or other administrative personnel
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence


Education:Bachelor degree in education, human services, or related field from an accredited college or university, or related work experience. Teaching, public health, or prevention certification desirable


  • Excellent verbal and written communication

  • Knowledge of human development concepts and applications

  • Computer literacy

  • Efficient time management

  • Great attention to detail and preparation

  • Self-motivated team player

  • Proficient public speaker with effective relationship-building skills


  • Prevention Specialist Certification from the Iowa Board of Certification will be required within in the first 18 months of employment.


  • Extensive travel within Polk County required. May also serve Jasper, Marion, and/or Warren counties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Hiring Note:

  • EFR continues to deliver services in a hybrid manner (in-person & virtual). Interviewing will occur virtually –onboarding training will be in person. The Prevention Specialist role will be staffed in a hybrid manner (in-person & work from home) with the in-person workdays being located in one of the Iowa counties (Polk, Jasper, Marion or Warren), assigned. EFR employees working in person may be asked to wear a mask.

Employee & Family Resources, Inc. is an equal opportunity employer


Student Assistance Program (SAP) & Outpatient Counseling

Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district. 

Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.

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