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Employee & Family Resources has been named a Top Workplace in Iowa Top Workplaces for four years now. This distinction is based soley on employee feedback and is validation of our belief that employee health and well-being comes first.
To learn more about what it means to be an Iowa Top Workplace, view EFR’s profile here.
Working at Employee & Family Resources is not just a career, it’s a cause. At EFR, our mission is dedicated to helping people manage life’s challenges so they can reach their full potential. EFR’s employees are diverse in different perspectives, but hold specific beliefs in common. They take great pride in achieving their goals and motivating others to do so, as well. They put the customer first and are always looking to serve in any way they can. They value honesty and integrity, and take initiative at every possible opportunity.
Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at HumanResources@efr.org for employment inquiries.
Hiring Salary Range: $42,000 to $52,500
Hiring Note: This is an in person role, providing substance use assessment at the Polk County Jail primarily – with some days at EFR’s downtown Des Moines office.
EFR seeks a CADC certified Counselor to provide quality assessment, case management and referral services for individuals who have substance use and mental health concerns. Facilitate integrated treatment services in accordance to treatment recommendations. Provide a therapeutic and welcoming environment for every client.
Will serve clients at the Polk County Jail and EFR’s downtown DSM office.
• Conduct quality substance abuse assessments (screen for other co-occurring needs) and make referrals for treatment or other services that are beneficial for consumers
• Collaborate with consumers, treatment care providers, Polk County Sheriff’s office staff, 5th Judicial District Judges/staff as well as other key constituents in the community; utilize corroborative information resources; consult with colleagues or supervisor
• Provision of treatment services to clientele meeting criteria appropriate for EFR Integrated Counseling and Recovery Services
• Complete clinical documentation in accordance with the State of Iowa licensure standards and other regulatory bodies
• Strategically balancing prevention efforts using assigned time allocations, the stage of SPF Framework that our grant is focused on and meeting other grant outcomes. (25%)
• Responsible for accurately tracking and reporting data and outcomes for funders by completing time reports to meet deadlines. (20%)
• Serve as a community resource by providing prompt and professional services to both internal and external customers at all times. Contributes to a positive and productive prevention team atmosphere. (15%)
• Responsible for increasing prevention knowledge by attending substance abuse prevention conferences, on-line training courses and following the requirements to become certified by 18 months of employment with the EFR Prevention team. (10%)
Other (5%):
Education:
• Bachelor’s Degree in human services or similarly related field
Skills:
• One year of experience providing direct services to clients with substance use/mental health concerns
• Knowledge of ASAM dimensions/criteria and ability to apply knowledge to make a competent referral for substance abuse treatment and/or mental health services.
• Knowledge of DSM-V criteria for substance use disorders and other mental health disorders
• Ability to demonstrate understanding of the ‘continuum of care’ for substance abuse treatment services.
• Computer skills necessary for clinical data entry
• Valid driver’s license and ability to meet travel requirements for the position
• Fluent in written and spoken English
• Ability to understand and demonstrate cultural awareness and sensitivity
Certifications:
• ACADC, CADC, similarly related certification or eligibility for certification within one year
COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually –some onboarding training may be in person with appropriate precautions. EFR anticipates the Counselor role to be staffed in a hybrid manner (in person & work from home) with the in person work days being located in EFR Des Moines or West Des Moines locations. EFR employees working in person are required to wear a mask.
EFR has an opening for top notch clinical who will impact the wellbeing of persons through client centered individual, couple, and family assessment, brief counseling, and referral for adults and youth seeking services through EFR’s Employee and Student Assistance Programs and to provide appropriate mental health assessment and treatment through EFR’s Integrated Counseling program.
In-Person Services:
Case management of employer management referrals and student formal referrals for E/SAP:
Provide in-person assessment, brief counseling, and referral to children, adults, couples, and families as previously outlined for EAP/SAP
Provide timely verification to the identified employer and/or school regarding client attendance and referral recommendations, where appropriate and authorized by the client
Provide case consultation with employer, school personnel, and/or referral providers where appropriate and authorized by the client
Supervision and Training:
Attend individual and group supervision consistently as scheduled
Attend in-service professional development trainings as requested by your supervisor
Other:
Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
Perform other duties as requested by supervisor or other administrative personnel
Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the Counseling Team
Demonstrate the core values of Employee & Family Resources in all internal and external communications
Continuous development of cultural competence
Education: Master’s degree in a behavioral sciences or social work field
Experience:
Minimum of 2 years clinical experience in behavioral science field
Credentials: Licensed or license-eligible in the state of Iowa
Skills:
Ability to learn new technology and demonstrate competency with Microsoft Office
Excellent verbal and written communication
Self-directed and ability to work with minimal supervision
Customer centric service delivery
EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance. Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.
Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.
In-Person Services:
Other:
Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
Perform other duties as requested by supervisor or other administrative personnel
Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
Serve as a role model by representing the values of Employee & Family Resources
Continuous development of cultural competence
Education: Master’s degree in a behavioral sciences or social work field
Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.
Skills:
Ability to learn new technology and demonstrate competency with various online platforms
Excellent verbal and written communication
Self-directed and ability to work with minimal supervision
Customer centric service delivery
Curriculum development, research, and/or program evaluation is a strong plus
Hiring Salary Range: $42,200 to $54,000
COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually. Training/onboarding will be done in person. EFR anticipates the Telephone Counselor to be staffed in a hybrid manner with two or three in person work days being located in Des Moines. EFR employees working in our offices are welcome to wear masks, but they are no longer required unless a client or colleague makes that request.
The Telephone Counselor will be the first point of contact for Employee & Family Resources EAP (Employee Assistance Program). This critical telephone based role will work to deliver high quality, customer centric clinical, work/life, and consulting services to eligible customers; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance.
Telephonic Counseling Center Services: Provide telephone assistance, consultation and resource services to employers, employees, and their families. (70%)
Management Referrals and Student Administrative Referrals: Consult with employer, school personnel and/or referral resources to provide case management services; complying with EFR standards and protocol related to follow-up and consultation. Provide effective consultation and collaboration with providers. (15%)
Critical Incident Response:
Other: (5%)
Education: Master’s degree in behavioral sciences field.
Experience: Minimum of 2 years clinical experience in human services or behavioral sciences field working with children and families.
Credentials: Licensed or license-eligible.
Skills:
Ability to learn new technology and demonstrate competency with Microsoft Office.
Excellent verbal and written communication.
Self directed and ability to work with minimal supervision.
Customer centric service delivery.
505 Fifth Avenue, Suite 600 Des Moines, IA 50309
6th floor of the Insurance Exchange Building in downtown Des Moines
800-327-4692
Counseling Services
1001 Office Park Rd, Suite 205
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
The Healing Space
1001 Office Park Rd, Suite 209
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
Monday 9:00 AM – 6:00 PM Tuesday 9:00 AM – 6:00 PM Wednesday 9:00 AM – 6:00 PM Thursday 9:00 AM – 6:00 PM Friday 9:00 AM – 4:30 PM
Student Assistance Program (SAP) & Outpatient Counseling
Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district.
Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.