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Student Assistance Program

Life Happens. We’re Here to Help.

What is SAP?

SAP stands for Student Assistance Program. Students and anyone in their household are eligible to receive free confidential sessions with our counselors based on assessed need.


We partner with a variety of school districts to provide this support to students. The Student Assistance Program is designed for assessment, brief counseling and referral. Our counselors help explore issues and assist clients to work through them, offering coping skills as well as recommendations referrals for services outside of the SAP sessions.


Some reasons students utilize SAP include:

  • Anxiety, worry or stress
  • Depression, suicidal thoughts or self-harm
  • Bullying or conflict
  • Relationship concerns
  • School activities or stressors

There are a few ways to utilize your SAP! You can chat with our counselors through our EFR app, call us at 515-244-6090, or schedule a session with one of our counselors in-office or virtually. Check with your school counselor to see if your school has one of our on-site counselors to receive sessions at school.

You can connect with your SAP benefits from your mobile device with the EFR App. Click here to learn more!

What To Expect

Make the Call

To make an appointment, call our call center at 

515-244-6090 or 800-327-4692


They will help you with any urgent needs or issues, explain the program to you, and help you make an appointment.

Make an Appointment

The intake specialist will ask to collect your information, such as name, phone number, and date of birth.

The intake specialist will call you with a reminder the day before your scheduled appointment. Make sure you know which location you will be going to for your appointment!

Go to Your Appointment

Walk up to the front desk and say you have an appointment. You will then be asked to look over and sign a few forms. Your counselor will review the forms with you at your first appointment too.


Your school’s SAP provides a certain number of FREE counseling sessions per issue/circumstance in a 12-month period. Please call us at 515-244-6090 to see if your school is covered by our SAP, and if so, how many sessions you are able to use.

If you would like to pursue counseling beyond your stated number of free sessions with EFR counselors, you can use insurance (including Medicaid) or private pay. Our counselors work to ensure referrals or ongoing sessions are appropriate, beneficial, and affordable.
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Student Assistance Program (SAP) & Outpatient Counseling

Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district. 

Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.

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