Student Assistance Program

Life Happens. We’re Here to Help.

When to Contact Your SAP

The Student Assistance Program is here to help you and your family members manage the concerns in your life. The SAP is available to you 24 hours a day, 7 days a week, and is strictly confidential.

You can count on the SAP for guidance and support. Call the SAP for issues that interfere with your daily activities, happiness, family stability, or overall well-being. Some of the topics an SAP counselor can help you with include:

  • Anxiety or Worry
  • Depression or Suicidal Thoughts
  • Stress, Conflict, and Bullying
  • Relationship Concerns (Family, Friends, Dating)
  • Alcohol and Other Drug Concerns
  • School Performance

You can use the SAP for free! You will receive counseling sessions and 24/7 telephonic assistance at no cost to you. If additional resources are necessary, the counselor works to ensure referrals or ongoing sessions are appropriate, beneficial, and affordable.

You can connect with your SAP benefits from your mobile device with the EFR App. Click here to learn more!

What To Expect

Make the Call

To make an appointment, call our call center at 

515-244-6090 or 800-327-4692


They will help you with any urgent needs or issues, explain the program to you, and help you make an appointment.

Make an Appointment

The intake specialist will ask to collect your information, such as name, phone number, and date of birth.

The intake specialist will call you with a reminder the day before your scheduled appointment. Make sure you know which location you will be going to for your appointment!

Go to Your Appointment

Walk up to the front desk and say you have an appointment. You will then be asked to look over and sign a few forms. Your counselor will review the forms with you at your first appointment too.


Your school’s SAP provides a certain number of FREE counseling sessions per issue/circumstance in a 12-month period. Please call us at 515-244-6090 to see if your school is covered by our SAP, and if so, how many sessions you are able to use.

If you would like to pursue counseling beyond your stated number of free sessions with EFR counselors, you can use insurance (including Medicaid) or private pay. Our counselors work to ensure referrals or ongoing sessions are appropriate, beneficial, and affordable.