Student Assistance Program

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When to Contact Your SAP

The Student Assistance Program is here to help you and your family members manage the concerns in your life. The SAP is available to you 24 hours a day, 7 days a week, and is strictly confidential.

You can count on the SAP for guidance and support. Call the SAP for issues that interfere with your daily activities, happiness, family stability, or overall well-being. Some of the topics an SAP counselor can help you with include:

Anxiety or Worry
Depression or Suicidal Thoughts

Stress, Conflict, and Bullying
Relationship Concerns (Family, Friends, Dating)

Alcohol and Other Drug Concerns
School Performance

You can use the SAP for free! You will receive counseling sessions and 24/7 telephonic assistance at no cost to you. If additional resources are necessary, the counselor works to ensure referrals or ongoing sessions are appropriate, beneficial, and affordable.

You can connect with your SAP benefits from your mobile device with the EFR App. Click here to learn more!

What To Expect

Make the Call

To make an appointment, call our call center at

515-244-6090 or 800-327-4692.

They will help you with any urgent needs or issues, explain the program to you, and help you make an appointment.

Make an Appointment

The intake specialist will ask to collect your information, such as name, phone number, and date of birth.

The intake specialist will call you with a reminder the day before your scheduled appointment. Make sure you know which location you will be going to for your appointment!

Go to Your Appointment

Walk up to the front desk and say you have an appointment. You will then be asked to look over and sign a few forms. Your counselor will review the forms with you at your first appointment too.

Testimonials

Mandi + Owen

Student Assistance Program

Our son Owen developed anxiety and began displaying concerning behaviors early in elementary school. Undiagnosed and untreated, he was struggling to keep up with grade-level expectations, he was having trouble making and keeping friends, and his behavior even led to out-of-school suspensions on several occasions.

A diagnosis of ADHD and anxiety (and resulting prescriptions and therapy) helped improve his situation quite drastically. However, as his relationship with his original therapist deteriorated, he started to refuse to speak to her and would run from therapy. With no therapy in place, some of his struggles began to re-surface. At the suggestion of his school counselor, we contacted EFR, and he began seeing an SAP counselor there. He connected extremely well with his new counselor, and he got back on track.

As he began a new school year, he had turned a corner and has had the best school year yet! He is getting good grades, he has made new friends, and he often tells us how he loves going to school, something we never thought we’d hear him say.

Without the help he has received, he would inevitably continue to struggle and fall behind. Instead, he now has an incredibly positive outlook. We could not be more thankful for the resources of EFR.

Your school’s SAP provides a certain number of FREE counseling sessions per issue/circumstance in a 12-month period. Please call us at 515-244-6090 to see if your school is covered by our SAP, and if so, how many sessions you are able to use.

If you would like to pursue counseling beyond your stated number of free sessions with EFR counselors, you can use insurance (including Medicaid) or private pay. Our counselors work to ensure referrals or ongoing sessions are appropriate, beneficial, and affordable.