Life Happens. We’re Here to Help.
Home / Programs & Services / Employee Assistance Program (EAP) / EAP Counseling
For employees and their families who are covered by EFR’s EAP through their work/employer.
Are you considering counseling for an issue that is keeping you from reaching your full potential? Your EAP can help!
We offer our services to individuals (both youth and adult) and families in a safe and confidential setting. Our masters-level clinicians have experience working with people from all backgrounds, and have the utmost respect for every client. Their solution-focused work will help you set realistic goals toward positive growth.
We can help and support you with:
Life’s challenges often don’t give us any warning, and we don’t always know where to look for help when we need it most. When life happens, Employee & Family Resources is here to help.
When should I call the EAP?
Call 800-327-4692 whenever you are experiencing one of life’s challenges. We are available 24/7/365.
What happens when I call?
A representative from EFR will answer your call. The
representative will gather demographic information
and help you connect with an EAP counselor.
You will be connected with a masters-level clinician
to discuss your issues, concerns, or struggles.
What happens when I see the EAP counselor?
• The master’s level EAP counselor will listen to your concerns.
• The counselor will also help you explore other areas of your life to assess for strengths and
supports, or factors contributing to your presenting issue or concern.
• The counselor will meet with you to complete a comprehensive assessment of your current circumstances and work with you to establish a plan for EAP sessions.
Options for EAP sessions include:
• Assessment completed and remaining sessions are used for brief counseling and problem resolution.
• Assessment completed and a referral is recommended for services that fall outside the scope of EAP services.
Rob Hohmann - Cottingham & Butler
Employee Assistance Program + Wellness - Employers
In 2011, Cottingham & Butler transitioned the EAP program from EFR to ComPsych. The transition was a result of receiving an EAP program from ComPsych that was included with the life and disability insurance benefits at no additional cost to C&B. This allowed the amount that was being spent on the EAP program to be used to offset the health plan cost increases being passed on to the employees.
When the EAP program was provided by EFR, employees provided little feedback, but the feedback that was provided was positive. When the EAP program was transitioned to ComPsych, employees provided more feedback and that they were not as satisfied with the program. With the amount of dissatisfaction with the ComPsych program and the increased importance of providing a robust program that was valued by our employees, C&B implemented the same EAP program with EFR that was in place back in 2011.
EFR has been very good to work with through the implementation process. They assisted with employee communication materials and came on-site to fully describe all of the benefits of the program with the supervisors in the company. The supervisors were able to learn how to best use the EAP program with their employees and identify situations when a referral may be most helpful.
Additionally, during the implementation process EFR offered their services above and beyond the contracted agreement when two Cottingham & Butler employees experienced deaths in their immediate family. EFR not only extended their services prior to the contract start date, but added providers to their network once they learned employees were interested in accessing providers outside of their current network. The additional accommodations were greatly appreciated!
Juliey
Employee Assistance Program + Wellness - Employers
I’m so glad that my employer is involved with this program because you never know what life will bring you. Thankful for the counselors. Thank you so much!
Lisa
Employee Assistance Program + Wellness - Employers
Our company has had a relationship with Employee Family Resources (EFR) for over 4 years now. As the HR Director it is my job to tell new hires about their benefits. I get especially excited to talk to our team members about our relationship EFR because life can be messy and hard. EAP services is just one call away and can provide just in time help. Whether it be coaching for performance deficiencies, relationship difficulties, stress management, financial planning, legal consultation, identity theft assistance, elder care assistance EFR can help. In recent years we’ve expanded our services to include wellness consulting which includes nutritional counseling, webinars, and a portal to assist us in managing our healthy employee incentive program. When our employees are feeling good, they are able to better carry out our mission and vision in the communities where we serve.
505 Fifth Avenue, Suite 600 Des Moines, IA 50309
6th floor of the Insurance Exchange Building in downtown Des Moines
800-327-4692
Counseling Services
1001 Office Park Rd, Suite 205
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
The Healing Space
1001 Office Park Rd, Suite 209
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
Monday 9:00 AM – 6:00 PM Tuesday 9:00 AM – 6:00 PM Wednesday 9:00 AM – 6:00 PM Thursday 9:00 AM – 6:00 PM Friday 9:00 AM – 4:30 PM
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Student Assistance Program (SAP) & Outpatient Counseling
Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district.
Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.