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Partner with EFR
If you are a provider who would like to partner with EFR, please click here to fill out the Prospective Provider form.
Employee & Family Resources (EFR) partners with clinicians around the country to provide Employee Assistance Program (EAP) services, including counseling and crisis response. With decades of experience managing our own nationwide provider network, we are continually expanding our national coverage to provide services in communities both big and small.
Becoming an EAP provider allows clinicians to become part of the community support system that keeps workers well and productive. Mental health is a growing concern for employers, as well as overall employee health and well-being. More and more organizations are providing training related to wellness, and there is opportunity for our providers to deliver that training.
Please complete and return our Prospective Affiliate Provider form.
Are you an affiliate provider who would like to upload a document? Please use the button below, and
we will be notified by email of your submission.
To contact a member of the Provider Relations Department, please call the number below or fill out our contact form by clicking here.
Provider Relations
866-834-3580
505 Fifth Avenue, Suite 600
Des Moines, IA 50309
EAP Toll Free: 800-327-4692
Sales & Marketing: 877-883-1387
Monday-Thursday: 8a – 5p
Friday: 8a – 4:30p
1001 Office Park Rd, Suite 205
West Des Moines, IA 50265
515-471-2357
Monday: 9a – 6p
Tuesday: 9a – 6p
Wednesday: 9a – 6p
Thursday: 9a – 6p
Friday: 8a– 4:30p
Provider Resources
New Provider Forms Available!
We appreciate your partnership with Employee & Family Resources. We have created this portal so you can access all of the forms you may need. If there are forms you are not finding on this page, please feel free to contact us directly and we’ll be able to add them to the page or send them to you.
For reimbursement, contracting and credentialing questions, please call :
505 Fifth Avenue, Suite 600 Des Moines, IA 50309
6th floor of the Insurance Exchange Building in downtown Des Moines
800-327-4692
Counseling Services
1001 Office Park Rd, Suite 205
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
The Healing Space
1001 Office Park Rd, Suite 209
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
Monday 9:00 AM – 6:00 PM Tuesday 9:00 AM – 6:00 PM Wednesday 9:00 AM – 6:00 PM Thursday 9:00 AM – 6:00 PM Friday 9:00 AM – 4:30 PM
Student Assistance Program (SAP) & Outpatient Counseling
Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district.
Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.
