Crisis Response

Life Happens. We’re Here to Help.

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When crisis occurs, Employee & Family Resources is here to help and support you and your employees. Critical incidents, whether on-site at your organization or off-site, can disrupt productivity and culture.

Examples of Critical Incidents:

  • Employee or family death
  • On- and off-site accidents
  • Natural disasters
  • Robberies
  • Workplace changes
  • Any other incident requiring workplace support

Our experienced crisis response professionals deliver on-site or virtual group debriefings, generally held within 72 hours of the incident, to accelerate the recovery time of affected individuals and help your organization return to normal as quickly as possible.

Are You a Manager Who Needs Crisis Response Services?

Call EFR’s EAP: 800-327-4692

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Need help?

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Des Moines

505 Fifth Avenue, Suite 600 Des Moines, IA 50309 

6th floor of the Insurance Exchange Building in downtown Des Moines

800-327-4692

Hours of Operation:

Monday 8:00 AM – 5:00 PM Tuesday 8:00 AM – 5:00 PM Wednesday 8:00 AM – 5:00 PM Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 4:30 PM

West Des Moines

1001 Office Park Rd, Suite 205 

West Des Moines, IA 50265 

2nd floor of the building 

515-471-2357


Hours of Operation:

Monday 10:00 AM – 7:00 PM Tuesday 10:00 AM – 7:00 PM Wednesday 9:00 AM – 6:00 PM Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 4:30 PM

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Life Happens. We’re Here to Help.

800-327-4692 – For Services

800-327-4692 – For Providers

877-883-1387 – For Sales

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