Menu
Life Happens. We’re Here to Help.
When crisis occurs, Employee & Family Resources is here to help and support you and your employees. Critical incidents, whether on-site at your organization or off-site, can disrupt productivity and culture.
Examples of Critical Incidents:
Our experienced crisis response professionals deliver on-site or virtual group debriefings, generally held within 24-72 hours of the incident, to accelerate the recovery time of affected individuals and help your organization return to normal as quickly as possible.
Wellmark
Crisis Response
Due to an unexpected employee death, we scheduled a crisis/grief group session with one of EFR’s counselors. Our sessions were well attended, with great sharing and conversations. The resounding message is that our colleague was loved and will be greatly missed. The EAP counselor was wonderful and provided great insight and support.
505 Fifth Avenue, Suite 600 Des Moines, IA 50309
6th floor of the Insurance Exchange Building in downtown Des Moines
800-327-4692
Counseling Services
1001 Office Park Rd, Suite 205
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
The Healing Space
1001 Office Park Rd, Suite 209
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
Monday 9:00 AM – 6:00 PM Tuesday 9:00 AM – 6:00 PM Wednesday 9:00 AM – 6:00 PM Thursday 9:00 AM – 6:00 PM Friday 9:00 AM – 4:30 PM
Student Assistance Program (SAP) & Outpatient Counseling
Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district.
Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.