Life Happens. We’re Here to Help.
If you’re seeking help regarding mental health or substance abuse, EFR’s counseling services can meet your needs. You will benefit from counselors with experience addressing both mental health and substance use disorder issues. If you are facing any of life’s challenges, let us help you reach your full potential.
Co-occurring substance use disorder and mental health counseling. Are you considering counseling for an issue that is keeping you from reaching your full potential? We want to help!
We offer our services to individuals (both youth and adult) and families in a safe and confidential setting. Our experienced counselors have worked with people from all backgrounds, and approach all clients with respect, kindness, and dignity. Counselors will work with you to set goals that are important to you, and will provide interventions and resources that support you along the way.
EFR’s counselors have training and experience with a number of life issues, including:
Life’s challenges often don’t give us any warning, and we don’t always know where to look for help when we need it most.
When life happens, Employee & Family Resources is here to help.
Make the Call
To make an appointment, call our call center staff at 515-471-2357. Our call center staff will:
• Determine how you would like to pay for counseling (or help determine whether you qualify for the EAP’s free sessions benefit)
• Help you with any urgent needs or issues
• Transfer your call an intake specialist (if during office hours)
Make an Appointment
The intake specialist will ask to collect your information, such as name, phone number, and date of birth. If you chose to pay with insurance, we will verify your eligibility; during that process, we may check your benefits to see what amount of the service payment will be covered.
The intake specialist will call you with a reminder the day before your scheduled appointment. Make sure you know which location you will be going to for your appointment!
Go to Your Appointment
Walk up to the front desk and say you have an appointment. You will then be asked to look over and sign pre-admit forms. Forms are also available in hard-copy form, should you want a copy.
After signing the forms, we will scan a copy of your insurance card and collect any money due.
EFR accepts various forms of insurance (including Medicaid) and third party payers. If your health insurance does not cover EFR’s services or if your services aren’t eligible for health insurance or third party payment, your fee will be based on EFR’s sliding fee scale, which considers your gross family income and the number of family members under the age of 17 in your household.
As a client of EFR, you have the right
As a client of EFR, you have the responsibility
EFR protects the identity and confidential records of each client as required by its professional, ethical standards, Iowa state law, and the federal laws of the Health Information Portability and Accountability Act (HIPAA) and 42CFR, Part 2.
In most cases, EFR will not disclose information about you and your involvement with EFR’s counseling and treatment services verbally or in writing unless you provide signed, written authorization. Exceptions may include:
In these or other situations where we may or must disclose information without your consent, we will inform you of our intent to disclose the information, when possible, and will disclose the least amount of information needed for the situation.
Confidentiality is crucial for everyone receiving counseling services, regardless or age. Without trusting that their sessions are private, children and adolescents will feel less safe and will be less likely to open up with the counselor. Parents and guardians are encouraged to talk with their child’s provider about the ways the counselor must legally protect confidentiality, in accordance with state and federal regulations. Parents and guardians can be assured that provider will keep you informed of important information and that you will be included as an essential part of your child’s treatment.
You have the right to:
Click here to access a copy of EFR’s full Notice of Privacy Practices.
If you believe your confidentiality has be violated, you may report this to EFR’s Privacy Officer, who will investigate and provide you a formal, written response:
Employee & Family Resources
505 Fifth Avenue, Suite 600
Des Moines, IA 50309
U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue, S.W., Room 509F, HHH Building
Washington, D.C. 20201
Trust our experienced masters-level clinicians to provide guidance and support to address your concerns