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Life Happens. We’re Here to Help.
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If you’re seeking help for mental health or substance use, EFR’s counseling services can help. Our counselors have experience addressing both mental health and substance use disorder issues. If you are facing any of life’s challenges, let us help you reach your full potential.
Are you considering counseling for an issue that is keeping you from reaching your full potential? We want to help!
We offer our services to individuals (both youth and adult) and families in a safe and confidential setting. Our experienced counselors approach all clients with respect, kindness, and dignity. Counselors will work with you to set goals that are important to you, and will provide interventions and resources that support you along the way.
EFR’s counselors have training and experience with a number of life issues, including:
Life’s challenges often don’t give us any warning, and we don’t always know where to look for help when we need it most.
When life happens, Employee & Family Resources is here to help.
Make the Call
To make an appointment, call our intake specialist at 515-471-2357. Our intake specialist will:
• Determine how you would like to pay for counseling (or help determine whether you qualify for the EAP’s free sessions benefit)
• Help you with any urgent needs or issues
Make an Appointment
The intake specialist will collect information, such as name, phone number, and date of birth. If you chose to pay with insurance, we will verify your eligibility; during that process, we may check your benefits to see what amount of the service payment will be covered.
At this time, the intake specialist will also provide you with login credentials for the patient portal which you can access Step 3.
Make sure you know which location you will be going to for your appointment!
Prepare for Appointment
Complete your intake forms electronically via the
Patient Portal using the credentials provided to you by the intake specialist.
If you cannot access the portal, you can click here to view and download the forms.
Go to Your Appointment
Walk up to the front desk and say you have an appointment. You will then be asked to look over and sign pre-admit forms. Forms are also available in hard-copy form, should you want a copy.
After signing the forms, we will scan a copy of your insurance card and collect any money due.
EFR accepts insurance including Medicaid and most major commercial insurance (e.g. Wellmark, United Health Care, Optum, Aetna, Cigna). If your health insurance does not cover EFR’s services or if your services aren’t eligible for health insurance or third party payment, your fee will be based on EFR’s sliding fee scale, which considers your gross family income and the number of family members under the age of 17 in your household.
View Client Rights & Responsibilities document here.
Click here to access a copy of EFR’s full Notice of Privacy Practices.
If you believe your confidentiality has be violated, you may report this to EFR’s Privacy Officer, who will investigate and provide you a formal, written response:
Privacy Officer
Employee & Family Resources
505 Fifth Avenue, Suite 600
Des Moines, IA 50309
Or:
U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue, S.W., Room 509F, HHH Building
Washington, D.C. 20201
800.368.1019
Counseling and Evaluation Services Privacy and Confidentiality
Trust our experienced masters-level clinicians to provide guidance and support to address your concerns
505 Fifth Avenue, Suite 600 Des Moines, IA 50309
6th floor of the Insurance Exchange Building in downtown Des Moines
800-327-4692
1001 Office Park Rd, Suite 205
West Des Moines, IA 50265
2nd floor of the building
515-471-2357
Monday 10:00 AM – 7:00 PM Tuesday 10:00 AM – 7:00 PM Wednesday 9:00 AM – 6:00 PM Thursday 8:00 AM – 5:00 PM Friday 8:00 AM – 4:30 PM
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