Counseling Services

Life Happens. We’re Here to Help.

If you’re seeking help for mental health or substance use, EFR’s counseling services can help. Our masters-level counselors have experience addressing both mental health and substance use disorder issues. If you are facing any of life’s challenges, let us help you reach your full potential.

Mental Health Counseling

Are you considering counseling for an issue that is keeping you from reaching your full potential? We want to help!


We offer our services to individuals (both youth and adult) and families in a safe and confidential setting. Our experienced counselors approach all clients with respect, kindness, and dignity. Counselors will work with you to set goals that are important to you, and will provide interventions and resources that support you along the way.

EFR’s counselors have training and experience with a number of life issues, including:

  • Depression, Anxiety, and Stress
  • Grief and Loss
  • Drug or Alcohol Concerns
  • Parent/Child Relationships
  • Marital or Couple Relationships
  • Trauma

  • Life’s challenges often don’t give us any warning, and we don’t always know where to look for help when we need it most. When life happens, Employee & Family Resources is here to help.

Already receiving counseling through EFR?

You can make a payment, view and submit documents, or update your account info by logging into your patient portal using the button below!

What To Expect

Make the Call

To make an appointment, call our intake specialist at 515-471-2357. Our intake specialist will:

• Determine how you would like to pay for counseling (or help determine whether you qualify for the EAP’s free sessions benefit)
• Help you with any urgent needs or issues

Make an Appointment

The intake specialist will collect information, such as name, phone number, and date of birth. If you chose to pay with insurance, we will verify your eligibility; during that process, we may check your benefits to see what amount of the service payment will be covered.

At this time, the intake specialist will also provide you with login credentials for the patient portal which you can access Step 3.

Make sure you know which location you will be going to for your appointment!

Prepare for Appointment

Complete your intake forms electronically via the

Patient Portal using the credentials provided to you by the intake specialist.


If you cannot access the portal, you can click here to view and download the forms.

Go to Your Appointment

Walk up to the front desk and say you have an appointment. You will then be asked to look over and sign pre-admit forms. Forms are also available in hard-copy form, should you want a copy.

After signing the forms, we will scan a copy of your insurance card and collect any money due.

Fees for Services

EFR accepts insurance including Medicaid and most major commercial insurance (e.g. Wellmark, United Health Care, Optum, Aetna). If your health insurance does not cover EFR’s services or if your services aren’t eligible for health insurance or third party payment, your fee will be based on EFR’s sliding fee scale, which considers your gross family income and the number of family members under the age of 17 in your household.

Payment Policies

  • Payment of your fee or insurance co-pay and/or deductible is required at the time of service unless other arrangements have been made with EFR’s intake specialist.
  • If your insurance carrier doesn’t pay for your services due to lack of eligibility or coverage, EFR may charge your services in accordance with our sliding fee scale, and you will be responsible for any unpaid services.
  • Lack of payment toward an unpaid balance (excluding outstanding insurance payments) may result in an interruption in services until payment arrangements established. If you are experiencing financial hardship, contact the intake specialist for more information on your payment options.
  • You will be charged $30 for returned checks.
  • Cash, check, or debit/credit card are accepted.
  • A 24-hour notice is required for cancellations. Failure to provide 24-hour notice may result in a charge of $25 for the missed appointment or the amount of your private pay fee, whichever is less.

View Client Rights & Responsibilities document here.

Click here to access a copy of EFR’s full Notice of Privacy Practices.

If you believe your confidentiality has be violated, you may report this to EFR’s Privacy Officer, who will investigate and provide you a formal, written response:

Privacy Officer

Employee & Family Resources

505 Fifth Avenue, Suite 600

Des Moines, IA 50309


U.S. Department of Health and Human Services, Office for Civil Rights

200 Independence Avenue, S.W., Room 509F, HHH Building

Washington, D.C. 20201


Counseling and Evaluation Services Privacy and Confidentiality

Meet Our Counselors

Trust our experienced masters-level clinicians to provide guidance and support to address your concerns

Des Moines

505 Fifth Avenue, Suite 600

Des Moines, IA 50309

EAP Toll Free: 800-327-4692

Sales & Marketing: 877-883-1387

Hours of Operation:

Monday-Thursday: 8a – 5p

Friday: 8a – 4:30p

West Des Moines

1001 Office Park Rd, Suite 205
West Des Moines, IA 50265

Hours of Operation:

Monday: 9a – 6p
Tuesday: 9a – 6p
Wednesday: 9a – 6p
Thursday: 9a – 6p
Friday: 8a– 4:30p


Student Assistance Program (SAP) & Outpatient Counseling

Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district. 

Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.

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