Life Happens. We’re here to help.

Top 10 Tips to Get the Most Out of Your Employee Assistance Program


The pandemic has completely reshaped our understanding of work’s role in our lives, blurring the once-clear lines between personal and professional realms. Today, we’re beginning to recognize that how we work—location, culture, and hours—profoundly impacts our well-being, relationships, and overall quality of life. And it’s a two-way street: the stability or turmoil of our personal lives significantly influences the quantity and quality of our professional contributions.

In this new landscape, Employee Assistance Programs (EAPs) emerge as vital tools to bridge these two worlds, offering expert resources to proactively address challenges within the full context of people’s lives. Having an EAP is a great start, but its true value is unlocked when employees thoroughly understand and utilize it. Our ‘Top 10 Tips’ will guide you on how EAPs can enhance employee well-being and potential while providing strategies to ensure your team knows how to access and tap into these resources effectively!

Connection Between Work and Well-Being 

In 2022, the US Surgeon General outlined a pivotal framework urging workplaces to acknowledge and address their role in the health and well-being of employees. Considering we devote over one-third of our lives to work, it’s clear that the idea we could compartmentalize personal issues from work is more a myth than a reality. The spectrum of human needs, spiritual, physical, social, intellectual, occupational, financial, and environmental are interconnected and require the full context of our lives. 

Research consistently demonstrates a clear link: people who have healthy, fulfilling lives at home have a greater ability to perform to their highest standard at work. It’s a reciprocal dynamic: a supportive work environment fosters employee well-being, and in turn, well-cared-for employees are more productive and engaged. Implementing programs like an Employee Assistance Program (EAP) is a commendable first step, but it’s just the beginning. The impact of such benefits are only realized when they are actively utilized and thoroughly understood. Doing so necessitates a dedicated, ongoing effort to ensure that employees are fully aware of the available support and how to tap into these resources.

Employee Assistance Programs (EAP) are tools for professional and personal success

Employees can’t leave personal issues at the door when they come to work. Life challenges such as divorce, caregiving responsibilities, or financial stress can quietly infiltrate their professional lives. These invisible hurdles impact workplace dynamics, sapping employees’ energy and focus and manifesting as:

  • Increased susceptibility to errors or mistakes.
  • Frequently unplanned absences.
  • Challenges in decision-making.
  • Hindered collaboration and communication.
  • Risk of burnout.
  • Greater likelihood of job turnover.
  • Higher incidence of illness: Did you know 70-90% of doctor’s visits are due to stress-related issues?
  • Reduced productivity which is often seen as presenteeism, or being at work but mentally elsewhere.

This is where Employee Assistance Programs (EAPs) become invaluable. EAPs offer confidential support to help employees deal with personal challenges, acknowledging the intricate link between personal and professional lives. Such support is not just beneficial for the employees; it translates into concrete advantages for the business as well.

EAPs offer advantages to employees and employers

The Employee Assistance Professional Association highlights that a robust EAP can substantially decrease health care costs, lower workers’ compensation claims, reduce the use of sick leave, and yield fewer workplace accidents.

EAPs are a support tool for employees and a smart financial strategy for businesses aiming to foster a healthy, engaged, and more productive workforce.

EAP savings by the numbers

Such results speak to improved employee health and safety and significant cost savings for employers. 

Top 10 Tips to Maximize Your Employee Assistance Program

Is your EAP provider your strategic partner?

Navigating the success of an Employee Assistance Program (EAP) can often feel complex, so it’s imperative to work with a provider committed to being your organization’s strategic partner. It’s all about keeping the lines of communication open, ensuring that strategies are in sync with your organization’s evolving needs. Imagine having regular, friendly check-ins with an Account Manager who really gets what your team needs. This is the kind of support that can transform the EAP experience. Below, you’ll find resources that are part of our approach to keep everyone connected and in the loop with EFR’s EAP. Think of it as our way of ensuring that accessing and using these resources is as straightforward as possible!

The true value of an Employee Assistance Program (EAP) hinges on how well employees understand and use it. To help your team fully benefit from these resources, boosting their well-being and potential at work and in their personal lives, consider these 10 actionable tips. By implementing these strategies, you can empower your employees to make the most of their EAP, ultimately contributing to a happier, healthier, and more productive workplace.  

1. Share the Monthly Newsletter

Keep your team informed and motivated with EFR’s monthly newsletter. It’s packed with relevant topics, practical advice, and ‘Monthly Motivators’ that challenge individuals to take charge of their well-being. Plus, there’s a quarterly invite to a webinar with experts for deeper learning and development.

2. Utilize Promotional Resources Effectively

Make EAP benefits a constant presence by displaying posters and digital reminders in common areas to keep the program familiar and accessible.

3. Schedule a Training Session

Get in touch with your Account Manager to organize a training session for your teams. This is a great opportunity to address any stigma, emphasize the importance of balancing personal and professional well-being, and reinforce the company’s commitment to its employees’ health.

4. Deepen Your Understanding of EAP Benefits

Familiarize yourself with the full range of EAP benefits available. Being knowledgeable means you can guide your team effectively, offering them a direct path to the support they need.

5. Promote EAP from the Start

Introduce the EAP right from the interview and onboarding stages. This demonstrates your proactive stance on employee well-being and encourages new hires to use these resources.

6. Conduct Orientations and Benefits Fairs

Invite your Account Manager to lead benefit orientations that delve into the EAP’s services available to employees and their families, such as counseling and financial consultation. EFR can provide a separate orientation for leaders to demonstrate the manager-specific resources available, such as management consultation and referral. This is included at no additional cost as part of EFR’s EAP benefit!

7. Review Utilization Reports with your Account Manager

Set up frequent meetings with your Account Manager to assess workplace health, identify areas needing development, and create action plans for a healthier, more productive work environment. Furthermore, your Account Manager is your strategic partner is available for consultations in areas like best practices in company culture, performance management, and employee well-being!

8. Facilitate Flexibility

Provide options like flexible scheduling or private spaces to support counseling needs or to decompress after a stressful situation.

9. Encourage Sharing Personal Stories:

Create an environment where discussing personal experiences and challenges is normal. Doing so helps dispel stigma and fosters a culture that allows employees to feel comfortable prioritizing their well-being- including accessing their EAP.

10. Use the Power of Testimonials

One of the most effective ways to encourage employees to take advantage of the Employee Assistance Program (EAP) is through the power of personal stories. Collect testimonials from ‘EAP Advocates’—employees who have benefited from the program and are willing to share their positive experiences. These real-life stories are powerful social proof, demonstrating the tangible benefits of using the EAP. Showcase these testimonials in your company newsletter, on the intranet, through social media platforms, or on notice boards in common areas. Hearing from their peers about the positive impact of the EAP can inspire hesitant employees to explore and utilize these valuable resources.

As people-leaders, you play a pivotal role in maximizing the benefits of your EAP. These tips aim to ensure that your team not only knows about the EAP but also feels encouraged and equipped to use it to their full advantage, enhancing their personal and professional lives and contributing to your organization’s collective success.

Put EFR's EAP to work for your organization!

EAPs are a support tool for employees and a smart financial strategy for businesses aiming to foster a healthy, engaged, and more productive workforce. Ready to partner with us to empower your employees achieve their full potential? Simply email to connect with our sales team or get a quote here.

Related Posts

How to Raise Financially Responsible Children: Tips to Cultivate Good Savings and Spending Habits

Instilling good savings and spending habits in our kids will enable them to navigate the complex world of money with confidence and security. In this blog, I will share practical tips which include creating a savings plan, importance of budgeting, investing and leading by example, which will help you to create a solid foundation for their children’s financial well-being.

Read More

How Counseling Helps You Thrive

Whether to find immediate relief or cultivate lasting change, counseling can be a transformative tool. Let’s unravel how counseling can catalyze positive change, demystify myths and misconceptions, and explore strategies to get the most out of counseling.

Read More

Leading with Mental Health in Mind

As a leader, you’ve most likely received training on the technicalities of your job. But this rarely includes guidance on one of your most critical roles: supporting the well-being of your team members. With the toll of sustained stress and uncertainty weighing on your team members, mental health is no longer a buzzword. It’s a foundational strategy for a productive, healthy, engaged workforce. Let’s explore the critical role of mental health in our professional lives and how leaders can step up to create space for their people to thrive.

Read More


Student Assistance Program (SAP) & Outpatient Counseling

Maddox*, an elementary-aged student, struggled with anger outbursts, physical aggression, and difficulties with problem-solving. After spending years off-and-on in therapy seeking treatment with various providers only to remark that “none seemed to want to listen,” Maddox’s parents sought SAP services through their district. 

Today, Maddox is completing his SAP sessions and moving towards outpatient counseling. He has reduced his anger outbursts and has learned skills to help him successfully navigate challenging days.

Skip to content