EAP and Early Intervention: How Managers Can Help Employees Before Performance Slips
As a manager, you have a unique vantage point to notice when something’s off with your team members. By guiding a struggling employee to the Employee Assistance Program (EAP), you provide a pathway for them to resolve a potential problem early on before it escalates.
So, how do you empathetically refer an employee to the support available through the EAP without overstepping boundaries, especially when their performance hasn’t warranted intervention—yet?