Careers

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Working at Employee & Family Resources is not just a career, it’s a cause. At EFR, our mission is dedicated to helping people manage life’s challenges so they can reach their full potential. EFR’s employees are diverse in different perspectives, but hold specific beliefs in common. They take great pride in achieving their goals and motivating others to do so, as well. They put the customer first and are always looking to serve in any way they can. They value honesty and integrity, and take initiative at every possible opportunity.

Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at HumanResources@efr.org for employment inquiries.

Open Positions

  • Clinical Supervisor
  • Provider Relations Assistant
  • Integrated Treatment Counselor (Masters)
  • EAP/SAP Counseling Intern (Fall 2021 / Spring 2022)

Clinical Supervisor

COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually – some onboarding training may be in person with appropriate precautions. EFR anticipates this  role to be staffed in a hybrid manner (in person & work from home) with the in person work days being located in EFR Des Moines or West Des  Moines locations.  EFR employees working in person are required to wear a mask.

As a leader in the EAP (Employee Assistance Program) field, EFR seeks an independently licensed Counselor to provide client-centered assessment, referral, brief counseling, and treatment to individuals, children, families, and couples, and to ensure the delivery of quality services to EAP and Outpatient customers through clinical supervision of master’s level clinicians.

Clinical Quality and Compliance (60%)

 

Clinical Quality

  • Clinical review of client files for all clinical programs
  • Create and distribute quarterly client quality reports and work collaboratively with team leaders and clinical director to identify concerns and opportunities for training or coaching
  • Complete Quarterly Compliance/Quality Reports
  • Collection, reporting, and analysis of data related to the effectiveness and quality of clinical services, to include development and review of client/customer surveys, grievances, and other feedback
  • Collect and provide program metrics, including KPIs, surveys, and other related performance measure data in collaboration with Clinical Director and leaders

 

Policy and Procedures

  • Review, update and maintain policy and procedures for clinical programs

 

Metrics and program quality measurement

  • Collect and provide program metrics, including KPIs and QA data in collaboration with program directors to help guide program operations and strategy

 

HIPAA Privacy Officer

  • Oversee policies and training for privacy and confidentiality
  • Work with Security Officer to ensure systems are compliant and easy to use
  • Serve as point person for privacy/confidentiality policy violations, issues, breaches, etc.
  • When a disclosure occurs, have employee complete HIPAA Wrongful Use or Disclosure Form as soon as possible, then Work with CEO and Security Officer to ensure policy violations/incidental disclosures have response (training, mitigation, changes to systems, etc.)—complete HIPAA Summary that includes very brief summary of incident, response (must carry out some form of discipline for egregious policy violations)
  • Summarize annually and create HIPAA Risk Analysis with Security Officer

 

Clinical Internship Program Management (25%)

  • Management of Clinical Internship Programming
  • Clinical review of files and documentation
  • Collection, reporting, and analysis of data related to the effectiveness and quality of SAP on-site services, to include review of client surveys, grievances, and other feedback

 

 

Clinical Training (10%)

  • Coordination of orientation training for all clinical programming hires
  • Development and facilitation of clinical in-service trainings, as appropriate and to include De-Escalation, Clinical Documentation, and End of Year Training

 

 

Compliance with EFR standards/Other (5%)

  • Compliance with all applicable EFR policies and procedures including privacy and security
  • Complete other duties as requested by supervisor or other administrative personnel
  • Serve as a role model by representing the core values of Employee & Family Resources
  • Continuous development of cultural competence
  • Graduate degree in social work, counseling, psychology, or related behavioral health field preferred
  • Minimum of five years of clinical experience, EAP experience preferred
  • Two years of administrative or leadership experience preferred
  • Strong clinical and customer service skills
  • Strong supervisory skills
  • Cultural competency

Provider Relations Assistant

COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually – some onboarding training may be in person with appropriate precautions. EFR anticipates this  role to be staffed in a hybrid manner (in person & work from home) with the in person work days being located in EFR Des Moines or West Des  Moines locations.  EFR employees working in person are required to wear a mask.

Critical role to assist the Provider Relations Specialist to develop and maintain a high quality network of employee assistance providers ensure adequate ongoing credentialing of the provider network counselors.

Fulfill single case requests 35%

  • Monitor single case requests daily and maintain communication with call center about requests
  • Research and identify providers in the network gap areas to meet immediate client need
  • Make contact with potential providers and screen for qualifications, capacity and willingness to accept the single case contracts.
  • Negotiate rates with potential providers
  • Enter provider information in electronic health record
  • Complete and send letter agreements, affiliate paperwork, and fax/cover letters
  • Upload signed agreements, single case credentialing,
  • Maintain single case tracking spreadsheet to monitor return of agreements

 

Provider Credentialing 30%

  • Maintain up-to-date provider credentials by running credentialing report monthly
  • Maintain the credential tracking list
  • Contact providers to request updated credentials as necessary
  • Process new provider applications
  • Upload new and uploaded provider credentials into electronic health record upon receipt
  • Respond to provider credentialing questions/problems as they arise
  • Coordinate credentialing status with billing specialist to comply with provider agreement requirements involving credentialing and payment

 

Manage Open Affiliate Cases  20%

  • Run Open Cases report monthly
  • Send and follow up on requests by fax/email to providers with open cases seeking status of referral.
  • Enter returned affiliate responses with case disposition status, progress note, and close file
  • Follow up on cases billed that need updated credentials

 

Manage MapBusiness Application  5%

  • Export affiliate network data and upload to Mapbusiness application
  • Assign affiliate type in application and create business maps
  • Update application twice per month and distribute maps with call center team

 

Other support tasks 5%

  • Respond to billing questions and troubleshoot miscellaneous provider issues
  • Record eldercare and childcare consultation service in client files
  • Review new intakes and send errors to counselors to correct.
  • Send crisis response and management referral QA survey to employer and enter responses in electronic health record
  • Miscellaneous faxing
  • Process terminated affiliate provider files

 

Compliance with EFR standards/Other 5%

  • Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
  • Complete other duties as requested by supervisor or other administrative personnel
  • Serve as a role model by representing the core values of Employee & Family Resources
  • Continuous development of cultural competence
  • High School diploma required
  • Related work experience in the field of provider relations, administrative support, human service or customer service preferred
  • Excellent verbal and written communication
  • Organized, analytical and detail-oriented
  • Ability to multi-task and meet timelines
  • Self-directed and able to function with minimal supervision working in a team environment

Integrated Treatment Counselor (Masters Level)

COVID-19 Hiring Note: EFR is currently delivering mental health services via tele health. Interviewing and onboarding will occur virtually.

Employee & Family Resources (EFR) is seeking a Mental Health Counselor! This Master’s level team member will impact the wellbeing of persons through client centered individual, couple, and family assessment, brief counseling, and referral for adults and youth seeking services through EFR’s Employee and Student Assistance Programs and to provide appropriate mental health assessment and treatment through EFR’s Integrated Counseling and Recovery services program.

Essential Duties & Responsibilities:

  • Employee Assistance Program (EAP) Provide in-person assessment, referral, and brief counseling to children, adults, couples, and families.
  • Student Assistance Program (SAP) Provide individual and group counseling for elementary through secondary aged children for partnering school districts.
  • E/SAP Engagement may include onsite service delivery:
    • Comply with EFR standards related to quality, effective, and ethical clinical practice and appropriate clinical case documentation.
    • Complete case data timely, appropriately, and accurately related to file documentation in electronic and hard files.
    • Provide telephonic and onsite consultation to school administrators and personnel.
    • Collect quality assurance and outcome information.
    • Provision of onsite crisis response services as directed by supervisor.
  • Integrated Counseling and Recovery Services Provide a thorough biopsychosocial assessment followed by ongoing integrated mental health and substance use disorder treatment, development, and follow through of client-centered treatment plan and/or referral with length of treatment by client progress toward self-determined treatment goals.
  • Identify referral services and assist with facilitating the referral process, as appropriate.
  • Provide timely telephonic clinical follow up where as appropriate.
  • Assist in the collection of post-service outcome and quality assurance data.
  • Complete necessary case file documentation in a timely and professional manner and in accordance to accreditation requirements for CARF and licensing standards in the state of Iowa.
  • Provide in-person assessment, brief counseling, and referral to children, adults, couples, and families as previously outlined for EAP/SAP.
  • Provide timely verification to the identified employer and/or school regarding client attendance and referral recommendations, where appropriate and authorized by the client.
  • Provide case consultation with employer, school personnel, and/or referral providers where appropriate and authorized by the client.
  • Attend individual and group supervision consistently as scheduled
  • Attend in-service professional development trainings as requested by your supervisor
  • Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
  • Perform other duties as requested by supervisor or other administrative personnel
  • Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the Counseling Team
  • Demonstrate the core values of Employee & Family Resources in all internal and external communications
  • Continuous development of cultural competence
  • Education: Master’s degree in a behavioral sciences or social work field
  • Experience:
    • Minimum of 2 years clinical experience in behavioral science field
    • Experience working with an Electronic Health Record preferred
  • Credentials: Licensed (preferred) or license-eligible in the state of Iowa
  • Skills:
    • Ability to learn new technology and demonstrate competency with Microsoft Office
    • Excellent verbal and written communication
    • Self-directed and ability to work with minimal supervision
    • Customer centric service delivery

EAP/SAP Counseling Intern

EFR’s counseling intern will be a valued member of EFR’s counseling staff when it comes to gaining clinical experience required for graduate programming, which includes: delivering high quality, customer-centric clinical, work/life, and consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance; providing mental health and substance abuse assessments; and making necessary referrals for services, as appropriate.

Essential Duties & Responsibilities:

  • Conduct quality substance abuse assessments (screen for other co-occurring needs) and make referrals for treatment or other services that are beneficial for consumers
  • Collaborate with consumers, treatment care providers, Polk County Sheriff’s office staff, 5th Judicial District Judges/staff as well as other key constituents in the community; utilize corroborative information resources; consult with colleagues or supervisor
  • Provision of treatment services to clientele meeting criteria appropriate for EFR Integrated Counseling and Recovery Services
  • Complete clinical documentation in accordance with the State of Iowa licensure standards and other regulatory bodies
  • Manage assessment and treatment caseload, client files and complete peer file reviews
  • Attend monthly department staff meetings and minimal monthly supervision with supervisor
  • Complete other tasks as assigned by Clinical Manager or Director
  • Practical job related responsibilities include the ability and willingness to:
    • Work well within a team and independently; be flexible with work schedule
    • Complete tasks with accuracy and efficiency
    • Perform tasks/responsibilities in a professional manner
    • Utilize critical thinking skills for ethical decision-making
  • Compliance with all applicable EFR policies and procedures, including HIPAA, privacy, and security
  • Perform other duties as requested by supervisor or other administrative personnel
  • Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence
  • Conduct quality substance abuse assessments (screen for other co-occurring needs) and make referrals for treatment or other services that are beneficial for consumers (50%)
  • Collaborate with consumers, treatment care providers, Polk County Sheriff’s office staff, 5th Judicial District Judges/staff, as well as other key constituents in the community; utilize corroborative information resources; and consult with colleagues or supervisor (18%)
  • Complete clinical documentation in accordance with the State of Iowa licensure standards and other regulatory bodies (22%)
  • Manage assessment caseload, client files and complete peer file reviews
  • Attend bi-monthly Substance Abuse Services (SAS) staff meetings and monthly supervision with SAS supervisor
  • Complete other tasks as assigned by SAS Clinical Manager or Director
  • Practical job related responsibilities include the ability and willingness to:
    • Work well within a team and independently; be flexible with work schedule
    • Complete tasks with accuracy and efficiency
    • Perform tasks/responsibilities in a professional manner
    • Utilize critical thinking skills for ethical decision-making
  • Education: Master’s degree course work completed in a behavioral sciences field
  • Experience: Clinical experience in human services or behavioral sciences field; working with children and families is preferred
  • Skills:
    • Ability to learn new technology and demonstrate competency with Microsoft Office
    • Excellent verbal and written communication
    • Self-directed and ability to work with minimal supervision
    • Customer-centric service deliver

EFR Human Resources is currently accepting resumes for this position, apply at EFR.org.

Employee & Family Resources, Inc. is an equal opportunity employer


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