Careers

Life Happens. We’re Here to Help.

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Working at Employee & Family Resources is not just a career, it’s a cause. At EFR, our mission is dedicated to helping people manage life’s challenges so they can reach their full potential. EFR’s employees are diverse in different perspectives, but hold specific beliefs in common. They take great pride in achieving their goals and motivating others to do so, as well. They put the customer first and are always looking to serve in any way they can. They value honesty and integrity, and take initiative at every possible opportunity.

Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at HumanResources@efr.org for employment inquiries.

Open Positions

  • Integrated Treatment Counselor (Masters)
  • EAP/SAP Counseling Intern (Summer/Fall 2021)
  • Prevention Specialist
  • Substance Use Assessment Counselor

Integrated Treatment Counselor (Masters Level)

COVID-19 Hiring Note: EFR is currently delivering mental health services via tele health. Interviewing and onboarding will occur virtually.

Employee & Family Resources (EFR) is seeking a Mental Health Counselor! This Master’s level team member will impact the wellbeing of persons through client centered individual, couple, and family assessment, brief counseling, and referral for adults and youth seeking services through EFR’s Employee and Student Assistance Programs and to provide appropriate mental health assessment and treatment through EFR’s Integrated Counseling and Recovery services program.

Essential Duties & Responsibilities:

  • Employee Assistance Program (EAP) Provide in-person assessment, referral, and brief counseling to children, adults, couples, and families.
  • Student Assistance Program (SAP) Provide individual and group counseling for elementary through secondary aged children for partnering school districts.
  • E/SAP Engagement may include onsite service delivery:
    • Comply with EFR standards related to quality, effective, and ethical clinical practice and appropriate clinical case documentation.
    • Complete case data timely, appropriately, and accurately related to file documentation in electronic and hard files.
    • Provide telephonic and onsite consultation to school administrators and personnel.
    • Collect quality assurance and outcome information.
    • Provision of onsite crisis response services as directed by supervisor.
  • Integrated Counseling and Recovery Services Provide a thorough biopsychosocial assessment followed by ongoing integrated mental health and substance use disorder treatment, development, and follow through of client-centered treatment plan and/or referral with length of treatment by client progress toward self-determined treatment goals.
  • Identify referral services and assist with facilitating the referral process, as appropriate.
  • Provide timely telephonic clinical follow up where as appropriate.
  • Assist in the collection of post-service outcome and quality assurance data.
  • Complete necessary case file documentation in a timely and professional manner and in accordance to accreditation requirements for CARF and licensing standards in the state of Iowa.
  • Provide in-person assessment, brief counseling, and referral to children, adults, couples, and families as previously outlined for EAP/SAP.
  • Provide timely verification to the identified employer and/or school regarding client attendance and referral recommendations, where appropriate and authorized by the client.
  • Provide case consultation with employer, school personnel, and/or referral providers where appropriate and authorized by the client.
  • Attend individual and group supervision consistently as scheduled
  • Attend in-service professional development trainings as requested by your supervisor
  • Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
  • Perform other duties as requested by supervisor or other administrative personnel
  • Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the Counseling Team
  • Demonstrate the core values of Employee & Family Resources in all internal and external communications
  • Continuous development of cultural competence
  • Education: Master’s degree in a behavioral sciences or social work field
  • Experience:
    • Minimum of 2 years clinical experience in behavioral science field
    • Experience working with an Electronic Health Record preferred
  • Credentials: Licensed (preferred) or license-eligible in the state of Iowa
  • Skills:
    • Ability to learn new technology and demonstrate competency with Microsoft Office
    • Excellent verbal and written communication
    • Self-directed and ability to work with minimal supervision
    • Customer centric service delivery

EAP/SAP Counseling Intern

EFR’s counseling intern will be a valued member of EFR’s counseling staff when it comes to gaining clinical experience required for graduate programming, which includes: delivering high quality, customer-centric clinical, work/life, and consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance; providing mental health and substance abuse assessments; and making necessary referrals for services, as appropriate.

Essential Duties & Responsibilities:

  • Conduct quality substance abuse assessments (screen for other co-occurring needs) and make referrals for treatment or other services that are beneficial for consumers
  • Collaborate with consumers, treatment care providers, Polk County Sheriff’s office staff, 5th Judicial District Judges/staff as well as other key constituents in the community; utilize corroborative information resources; consult with colleagues or supervisor
  • Provision of treatment services to clientele meeting criteria appropriate for EFR Integrated Counseling and Recovery Services
  • Complete clinical documentation in accordance with the State of Iowa licensure standards and other regulatory bodies
  • Manage assessment and treatment caseload, client files and complete peer file reviews
  • Attend monthly department staff meetings and minimal monthly supervision with supervisor
  • Complete other tasks as assigned by Clinical Manager or Director
  • Practical job related responsibilities include the ability and willingness to:
    • Work well within a team and independently; be flexible with work schedule
    • Complete tasks with accuracy and efficiency
    • Perform tasks/responsibilities in a professional manner
    • Utilize critical thinking skills for ethical decision-making
  • Compliance with all applicable EFR policies and procedures, including HIPAA, privacy, and security
  • Perform other duties as requested by supervisor or other administrative personnel
  • Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence
  • Conduct quality substance abuse assessments (screen for other co-occurring needs) and make referrals for treatment or other services that are beneficial for consumers (50%)
  • Collaborate with consumers, treatment care providers, Polk County Sheriff’s office staff, 5th Judicial District Judges/staff, as well as other key constituents in the community; utilize corroborative information resources; and consult with colleagues or supervisor (18%)
  • Complete clinical documentation in accordance with the State of Iowa licensure standards and other regulatory bodies (22%)
  • Manage assessment caseload, client files and complete peer file reviews
  • Attend bi-monthly Substance Abuse Services (SAS) staff meetings and monthly supervision with SAS supervisor
  • Complete other tasks as assigned by SAS Clinical Manager or Director
  • Practical job related responsibilities include the ability and willingness to:
    • Work well within a team and independently; be flexible with work schedule
    • Complete tasks with accuracy and efficiency
    • Perform tasks/responsibilities in a professional manner
    • Utilize critical thinking skills for ethical decision-making
  • Education: Master’s degree course work completed in a behavioral sciences field
  • Experience: Clinical experience in human services or behavioral sciences field; working with children and families is preferred
  • Skills:
    • Ability to learn new technology and demonstrate competency with Microsoft Office
    • Excellent verbal and written communication
    • Self-directed and ability to work with minimal supervision
    • Customer-centric service deliver

Substance Use Assessment Counselor - CADC Required

COVID-19 Hiring Note: EFR is currently delivering services via telephonically. Interviewing will occur virtually – some onboarding training may be done in person with appropriate precautions. Once safe, position will return to an in person role located in Des Moines.

EFR seeks a CADC certified Counselor to provide quality assessment, case management and referral services for individuals who have substance use and mental health concerns.  Facilitate integrated treatment services in accordance to treatment recommendations. Provide a therapeutic and welcoming environment for every client.


Will work at EFR’s downtown DSM office and may serve clients at the Polk County Jail.

  • Compliance with all applicable EFR policies and procedures including privacy and security
  • Development and facilitation of and participation in professional development opportunities as they relate to clinical expertise and requirements
  • Completion of necessary continuing education credits
  • Perform other duties as requested by supervisor or other administrative personnel
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence
  • Bachelor’s Degree in human services or similarly related field
  • ACADC, CADC, similarly related certification or eligibility for certification within one year
  • One year of experience providing direct services to clients with substance use/mental health concerns
  • Knowledge of ASAM dimensions/criteria and ability to apply knowledge to make a competent referral for substance abuse treatment and/or mental health services.
  • Knowledge of DSM-V criteria for substance use disorders and other mental health disorders
  • Ability to demonstrate understanding of the ‘continuum of care’ for substance abuse treatment services
    Computer skills necessary for clinical data entry
    Valid driver’s license and ability to meet travel requirements for the position
    Fluent in written and spoken English
    Ability to understand and demonstrate cultural awareness and sensitivity
  • Bachelor’s Degree in human services or similarly related field
  • ACADC, CADC, similarly related certification or eligibility for certification within one year
  • One year of experience providing direct services to clients with substance use/mental health concerns
  • Knowledge of ASAM dimensions/criteria and ability to apply knowledge to make a competent referral for substance abuse treatment and/or mental health services.
  • Knowledge of DSM-V criteria for substance use disorders and other mental health disorders
  • Ability to demonstrate understanding of the ‘continuum of care’ for substance abuse treatment services
  • Computer skills necessary for clinical data entry
    Valid driver’s license and ability to meet travel requirements for the position
  • Fluent in written and spoken English
  • Ability to understand and demonstrate cultural awareness and sensitivity

Substance Use Assessment Counselor - CADC Required

COVID-19 Hiring Note: EFR is currently delivering services via telephonically. Interviewing will occur virtually – some onboarding training may be done in person with appropriate precautions. Once safe, position will return to an in person role located in Des Moines.

EFR seeks a CADC certified Counselor to provide quality assessment, case management and referral services for individuals who have substance use and mental health concerns.  Facilitate integrated treatment services in accordance to treatment recommendations. Provide a therapeutic and welcoming environment for every client.


Will work at EFR’s downtown DSM office and may serve clients at the Polk County Jail.

  • Compliance with all applicable EFR policies and procedures including privacy and security
  • Development and facilitation of and participation in professional development opportunities as they relate to clinical expertise and requirements
  • Completion of necessary continuing education credits
  • Perform other duties as requested by supervisor or other administrative personnel
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence
  • Bachelor’s Degree in human services or similarly related field
  • ACADC, CADC, similarly related certification or eligibility for certification within one year
  • One year of experience providing direct services to clients with substance use/mental health concerns
  • Knowledge of ASAM dimensions/criteria and ability to apply knowledge to make a competent referral for substance abuse treatment and/or mental health services.
  • Knowledge of DSM-V criteria for substance use disorders and other mental health disorders
  • Ability to demonstrate understanding of the ‘continuum of care’ for substance abuse treatment services
    Computer skills necessary for clinical data entry
    Valid driver’s license and ability to meet travel requirements for the position
    Fluent in written and spoken English
    Ability to understand and demonstrate cultural awareness and sensitivity
  • Bachelor’s Degree in human services or similarly related field
  • ACADC, CADC, similarly related certification or eligibility for certification within one year
  • One year of experience providing direct services to clients with substance use/mental health concerns
  • Knowledge of ASAM dimensions/criteria and ability to apply knowledge to make a competent referral for substance abuse treatment and/or mental health services.
  • Knowledge of DSM-V criteria for substance use disorders and other mental health disorders
  • Ability to demonstrate understanding of the ‘continuum of care’ for substance abuse treatment services
  • Computer skills necessary for clinical data entry
    Valid driver’s license and ability to meet travel requirements for the position
  • Fluent in written and spoken English
  • Ability to understand and demonstrate cultural awareness and sensitivity

EFR Human Resources is currently accepting resumes for this position, apply at EFR.org.

Employee & Family Resources, Inc. is an equal opportunity employer

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