Careers

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Working at Employee & Family Resources is not just a career, it’s a cause. At EFR, our mission is dedicated to helping people manage life’s challenges so they can reach their full potential. EFR’s employees are diverse in different perspectives, but hold specific beliefs in common. They take great pride in achieving their goals and motivating others to do so, as well. They put the customer first and are always looking to serve in any way they can. They value honesty and integrity, and take initiative at every possible opportunity.

Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at HumanResources@efr.org for employment inquiries.

Open Positions

Account Manager

Due to the increasing demand for our services and growth of our business we are expanding our Account Management team! If you have experience in account management in the employee benefits and/or insurance industry and have strong relationship building and organizational skills with the desire to help others we would love to talk to you!

  

The account manager impacts EFR’s revenue through 1) the retention of EAP accounts through effective account management and the delivery of other Employee Assistance Program (EAP) services; and 2) cross selling of WPS’s Workplace Performance Solutions.

 

This is a hybrid position with some days required in the office for training and collaborative meetings. Masks are currently optional in EFR’s physical office space.

Quality Account Management & Other Direct Service to Customers (50%)

  • Develops and maintains multi-level relationships within client organizations.
  • Promotes EFR products and utilization of services
  • Facilitates the implementation of the benefit and conducts Orientations.
  • Manages the client base while maintaining in-depth knowledge of client organization.
  • Attends community events and health fairs.
  • Completes renewal process including strategy for promotion and communication.
  • Serves as the main point of contact for employers and HR contacts.

Cross sales of Workplace Performance Solutions Offerings (30%)

  • Demonstrates knowledge of products/services
  • Provides information about EAP services, wellness programs, and other services that might benefit an organization.
  • Educates and upsells client on new features.

Administrative (15%)

  • Effectively explains and advises on how to use specific technology including in depth help and how to navigate our website
  • Comprehensive database management. Updates and maintains internal databases providing timely and accurate client communication and activity tracking.
  • Compiles data needed to provide customer utilization reports.
  • Support RFPs and RFIs as needed.
  • Leads new account implementation.
  • Timely completion and submission of all documentation required to meet EFR business needs

Compliance with EFR standards (5%)

  • Performance of duties as assigned by supervisor and other EFR administrative staff
  • Provision of prompt and professional services to EFR colleagues at all times.
  • Compliance with all applicable EFR policies and procedures including privacy and security
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence

Bachelor degree in Business, communications or related field

  • Minimum of 3 years’ experience in the field of account management and/or
  • Experience working in the employee benefits and/or insurance industry preferred.
  • Experience, knowledge, and ability to consult on people issues and crisis incidents.
  • Travel as needed
  • Excellent verbal, written, presentation and organizational skills
  • Sales mentality
  • Business Acumen
  • Relationship Building and Management
  • Takes Initiative
  • Thrives in fast pace always changing environment
  • Ability to maintain a high degree of confidentially and show maturity and discretion
  • Team oriented

Accounting Clerk

Critical role on EFR’s Finance team to provide quality and accurate support for Chief Financial Officer, please note the job has administrative duties in support of Finance, HR, fundraising and the Agency which requires knowledge Microsoft Excel (formulas) and Word (mail merges) software.

  • Process accounts payable (includes reviewing output from the computerized accounting system for accurate input, mailing checks, answering questions, maintaining information for 1099 reporting and maintaining filing system) –25% of time
  • Processing accounts receivable (includes reviewing output from data from the computerized system for accurate and complete input, mailing invoices, answering questions – 10% of time
  • Prepare and make bank deposits (includes posting payments to accounts receivable records) – 15% of time
  • Monitor accounts receivables for outstanding balances and re-bill as necessary – 15% of time
  • Prepare and process payroll using computerized system – 10% of time
  • Provide administrative support for CEO and Human Resources – 5% of time
  • Assist human resources with employee enrollments, changes and disenrollments with benefit carriers – 5% of time
  • Provide administrative support for development – 10% of time
  • Facilities management – 5% of time – including:
    • Serve as liaison with landlords for IEB and WDM offices
    • Manage vendor relationships for office equipment including copy machines, postage meter, and other services (water, coffee, vending machines, etc.)
    • Manage kitchen duty schedule
    • Office facility maintenance and upgrades (lighting, temperature, carpets, office moves)
    • Inventory and order supplies for office and break room; create related purchase orders
    • Manage annual client file storage, moving and shredding
  • Compliance with all applicable EFR policies and procedures including privacy and security
  • Perform other duties as requested by supervisor or other administrative personnel
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence

Education

  • Two year business-related degree preferred

Experience

  • Prior accounting experience required
  • Prior payroll experience required
  • Prior experience with automated accounting system

Skills

  • Proficiency with computer and 10-key
  • Ability to self-direct workload

Physical

  • Physical ability to perform sedentary work and work on desktop computer

Mental Health Counselor (Masters Level)

(Master’s Degree Required, Licensed or license-eligible)

COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually –some onboarding training may be in person with appropriate precautions. EFR anticipates the Counselor role to be staffed in a hybrid manner (in person & work from home) with the in person work days being located in EFR Des Moines or West Des Moines locations. EFR employees working in person are required to wear a mask.

EFR has an opening for top notch clinician who will impact the wellbeing of persons through client centered individual, couple, and family assessment, brief counseling, and referral for adults and youth seeking services through EFR’s Employee and Student Assistance Programs and to provide appropriate mental health assessment and treatment through EFR’s Integrated Counseling program.

In-Person Services:

  • Employee Assistance Program (EAP) Provide in-person assessment, referral and brief counseling to children, adults, couples, and families. 
  • Student Assistance Program (SAP) Provide individual and group counseling for elementary through secondary aged children for partnering school districts. 
  • E/SAP  engagement may include onsite service delivery
    • Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
    • Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files.
    • Provide telephonic and onsite consultation to school administrators and personnel.
    • Collect quality assurance and outcome information.
    • Provision of onsite crisis response services as directed by supervisor
  • Integrated Counseling and Recovery Services Provide a thorough biopsychosocial assessment followed by ongoing integrated mental health and substance use disorder treatment, development and follow through of client-centered treatment plan and/or referral with length of treatment by client progress toward self-determined treatment goals
  • Identify referral services and assist with facilitating the referral process, as appropriate.
  • Provide timely telephonic clinical follow up where as appropriate
  • Assist in the collection of post-service outcome and quality assurance data
  • Complete necessary case file documentation in a timely and professional manner and in accordance to accreditation requirements for CARF and licensing standards in the state of Iowa
  • Provide in-person assessment, brief counseling, and referral to children, adults, couples, and families  as previously outlined for EAP/SAP
  • Provide timely verification to the identified employer and/or school regarding client attendance and referral recommendations, where appropriate and authorized by the client
  • Provide case consultation with employer, school personnel, and/or referral providers where appropriate and authorized by the client
  • Attend individual and group supervision consistently as scheduled
  • Attend in-service professional development trainings as requested by your supervisor
  • Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
  • Perform other duties as requested by supervisor or other administrative personnel
  • Customer Service: Provide prompt and professional services to internal and external customers at all times
  • Be a positive contributor to the Counseling Team
  • Demonstrate the core values of Employee & Family Resources in all internal and external communications
  • Continuous development of cultural competence
  • Education: Master’s degree in a behavioral sciences or social work field

  • Experience: Minimum of 2 years clinical experience in behavioral science field

    Experience working with an Electronic Health Record preferred

  • Credentials: Licensed or license-eligible in the state of Iowa

  • Skills: Ability to learn new technology and demonstrate competency with Microsoft Office

    Excellent verbal and written communication

    Self-directed and ability to work with minimal supervision

    Customer centric service delivery

Counseling Intern

EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance.  Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.

 

Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.

Essential Duties & Responsibilities:

  • Employee/Student Assistance Program (EAP/SAP). Provide in-person assessment, referral and brief counseling to children, adults, couples, and families.
  • Student Assistance Program (SAP) – Provide individual and group counseling for elementary through secondary aged children for partnering school districts. At least two days per week of onsite (partner schools) counseling.
    • Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
    • Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files. Collect quality assurance and outcome information.
  • Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
  • Perform other duties as requested by supervisor or other administrative personnel
  • Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence
  • Education: Master’s degree course work in process in a behavioral sciences field.
  • Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.
  • Skills:
    • Ability to learn new technology and demonstrate competency with various online platforms
    • Excellent verbal and written communication
    • Self-directed and ability to work with minimal supervision
    • Customer centric service delivery
    • Curriculum development, research, and/or program evaluation is a strong plus

EFR Human Resources is currently accepting resumes for this position, apply at EFR.org.

Employee & Family Resources, Inc. is an equal opportunity employer