Careers – Employee and Family Resources

Careers

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Working at Employee & Family Resources is not just a career, it’s a cause. At EFR, our mission is dedicated to helping people manage life’s challenges so they can reach their full potential. EFR’s employees are diverse in different perspectives, but hold specific beliefs in common. They take great pride in achieving their goals and motivating others to do so, as well. They put the customer first and are always looking to serve in any way they can. They value honesty and integrity, and take initiative at every possible opportunity.

Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at HumanResources@efr.org for employment inquiries.

Open Positions

  • Wellness Specialist
  • Prevention Specialist
  • Clinical Supervisor
  • Mental Health Counselor (Masters)
  • EAP/SAP Counseling Intern (Fall 2022 / Spring 2023)

Wellness Specialist

COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually –onboarding training will be in person with appropriate precautions. EFR anticipates the Wellness Specialist role will be staffed in a hybrid manner (in person & work from home) with the in person workdays being located in Des Moines.  EFR employees working in person will be required to wear a mask.

The Wellness Specialist is responsible for assisting with the creation, administration, management and implementation of wellness programs while working directly with companies on design and implementation of wellness programs and initiatives. The Wellness Specialist works strategically with the Wellness Manager to develop wellness programs and trainings for clients and the EFR employee wellness program.

  • Develop and implement wellness programming for customers (40%)

  • Deliver wellness services to customers: trainings and consultation (30%)

  • Promote EFR Wellness Services through internal and external collaborations, community involvement, and support with business development opportunities (20%)

  • Demonstrate EFR core values; serve as an ambassador in the community, committed to cultural competency and ongoing professional development, and:  (10%)
  • Compliance with and put into practice all applicable EFR policies and procedures including privacy and security
  • Complete other duties as requested by supervisor or other administrative personnel
  • Model EFR values as a member of the EFR management team
  • Continuous development of cultural competence
  • Bachelor’s degree in wellness, health promotion, or similar field required
  • Minimum of three years of experience in workplace wellness
  • Strong understanding of workplace wellness, benefits, EAP, and business fields
  • Excellent oral and written communication skills, time management, and organizational skills required

Prevention Specialist

COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually – onboarding training will be in person with appropriate precautions. EFR anticipates the Prevention Specialist role will be staffed in a hybrid manner (in person & work from home) with the in person workdays being located in Des Moines.  EFR employees working in person will be required to wear a mask.

EFR seeks a Prevention Specialist who will implement substance abuse prevention programming in a professional and positive manner in one or more of the following Iowa counties Polk, Jasper, Marion, and Warren. This direct service role requires public speaking proficiency; candidates will do a presentation during the interview process.

 

Purpose: To implement substance abuse prevention programming in a professional and positive manner in one or more of the following counties Jasper, Marion, Polk, and Warren.

  • Responsible for delivering up to 50% direct service hours utilizing the current Prevention Work plans: (25%)
  • Strategically balancing prevention efforts using assigned time allocations, the stage of SPF Framework that our grant is focused on and meeting other grant outcomes. (25%)
  • Responsible for accurately tracking and reporting data and outcomes for funders by completing time reports to meet deadlines. (20%)
  • Serve as a community resource by providing prompt and professional services to both internal and external customers at all times. Contributes to a positive and productive prevention team atmosphere. (15%)
  • Responsible for increasing prevention knowledge by attending substance abuse prevention conferences, on-line training courses and following the requirements to become certified by 18 months of employment with the EFR Prevention team. (10%)
  • Compliance with all applicable EFR policies and procedures including privacy and security
  • Complete other duties as requested by supervisor or other administrative personnel
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence

Education:

  • Bachelor degree in education, human services, or related field from an accredited college or university, or related work experience. Teaching, public health, or prevention certification desirable.

Skills:

  • Excellent verbal and written communication –  candidates will be asked to do a short presentation during the interview process
  • Knowledge of human development concepts and applications
  • Computer literacy
  • Efficient time management
  • Great attention to detail and preparation
  • Self-motivated team player
  • Proficient public speaker with effective relationship-building skills

Certifications:

  • Prevention Specialist Certification from the Iowa Board of Certification will be required within in the first 18 months of employment.

Physical:

  • Extensive travel within Polk County required. May also serve Jasper, Marion, and/or Warren counties.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Clinical Supervisor

COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually – some onboarding training may be in person with appropriate precautions. EFR anticipates this  role to be staffed in a hybrid manner (in person & work from home) with the in person work days being located in EFR Des Moines or West Des  Moines locations.  EFR employees working in person are required to wear a mask.

As a leader in the EAP (Employee Assistance Program) field, EFR seeks an independently licensed Counselor to provide client-centered assessment, referral, brief counseling, and treatment to individuals, children, families, and couples, and to ensure the delivery of quality services to EAP and Outpatient customers through clinical supervision of master’s level clinicians.

Management of staff performance as it pertains to productivity, quality, and compliance (50%)

  • Supervision of direct reports and oversight of staff performance. Ensure direct reports are complying with EFR policies and procedures; clinical specific procedures and practices; best practices in clinical service delivery; and their defined job accountabilities.
  • Collaboration with the Clinical Director and QA and Clinical Compliance Manager to provide oversight of counseling services through clinical review of client files; formal individual supervision of counseling staff; case consultation as needed; facilitation of  clinical group supervision; and review of client feedback.  
  • A minimum of monthly documented supervision with each direct report and additional clinical /licensure supervision as appropriate and needed by the employee.
  • Ongoing review and approval of clinical documentation for temp-licensed clinicians.

 

                       

Direct Client Services (40%)

 

In-Person Services:

  • Employee Assistance Program (EAP) Provide in-person assessment, referral and brief counseling to children, adults, couples, and families. 
  • Student Assistance Program (SAP) Provide individual and group counseling for elementary through secondary aged children for partnering school districts. 
  • E/SAP  engagement may include onsite service delivery
    • Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
    • Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files.
    • Provision of onsite crisis response services as directed by supervisor
  • Outpatient Mental Health Services Provide a thorough biopsychosocial assessment followed by ongoing mental health and substance use disorder treatment, development and follow through of client-centered treatment plan and/or referral with length of treatment by client progress toward self-determined treatment goals
  • Complete necessary case file documentation in a timely and professional manner and in accordance to accreditation requirements for CARF and licensing standards in the state of Iowa



Case management of employer management referrals and student formal referrals for E/SAP:

  • Provide in-person assessment, brief counseling, and referral to children, adults, couples, and families  as previously outlined for EAP/SAP
  • Provide timely verification to the identified employer and/or school regarding client attendance and referral recommendations, where appropriate and authorized by the client
  • Provide case consultation with employer, school personnel, and/or referral providers where appropriate and authorized by the client

 

Customer Service (5%)

  • Provision of prompt and professional services to all EFR employees, EFR leadership, and EFR customers and stakeholders at all times
  • Be a positive contributor to the Clinical Team

 

Compliance with EFR standards/Other (5%)

  • Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
  • Complete other duties as requested by supervisor or other administrative personnel
  • Serve as a role model by representing the core values of Employee & Family Resources
  • Continuous development of cultural competence
  • Graduate degree in social work, counseling, psychology, or related behavioral health field
  • Independent clinical license to practice in the State of Iowa, in good standing
  • Minimum of five years of clinical experience, EAP experience preferred
  • Two years of supervisory/ leadership experience preferred
  • Strong clinical and customer service skills
  • Strong supervisory skills
  • Cultural competency

Mental Health Counselor (Masters Level)

(Master’s Degree Required, Licensed or license-eligible)

COVID-19 Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually –some onboarding training may be in person with appropriate precautions. EFR anticipates the Counselor role to be staffed in a hybrid manner (in person & work from home) with the in person work days being located in EFR Des Moines or West Des Moines locations. EFR employees working in person are required to wear a mask.

EFR has an opening for top notch clinician who will impact the wellbeing of persons through client centered individual, couple, and family assessment, brief counseling, and referral for adults and youth seeking services through EFR’s Employee and Student Assistance Programs and to provide appropriate mental health assessment and treatment through EFR’s Integrated Counseling program.

In-Person Services:

  • Employee Assistance Program (EAP) Provide in-person assessment, referral and brief counseling to children, adults, couples, and families. 
  • Student Assistance Program (SAP) Provide individual and group counseling for elementary through secondary aged children for partnering school districts. 
  • E/SAP  engagement may include onsite service delivery
    • Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
    • Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files.
    • Provide telephonic and onsite consultation to school administrators and personnel.
    • Collect quality assurance and outcome information.
    • Provision of onsite crisis response services as directed by supervisor
  • Integrated Counseling and Recovery Services Provide a thorough biopsychosocial assessment followed by ongoing integrated mental health and substance use disorder treatment, development and follow through of client-centered treatment plan and/or referral with length of treatment by client progress toward self-determined treatment goals
  • Identify referral services and assist with facilitating the referral process, as appropriate.
  • Provide timely telephonic clinical follow up where as appropriate
  • Assist in the collection of post-service outcome and quality assurance data
  • Complete necessary case file documentation in a timely and professional manner and in accordance to accreditation requirements for CARF and licensing standards in the state of Iowa
  • Provide in-person assessment, brief counseling, and referral to children, adults, couples, and families  as previously outlined for EAP/SAP
  • Provide timely verification to the identified employer and/or school regarding client attendance and referral recommendations, where appropriate and authorized by the client
  • Provide case consultation with employer, school personnel, and/or referral providers where appropriate and authorized by the client
  • Attend individual and group supervision consistently as scheduled
  • Attend in-service professional development trainings as requested by your supervisor
  • Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
  • Perform other duties as requested by supervisor or other administrative personnel
  • Customer Service: Provide prompt and professional services to internal and external customers at all times
  • Be a positive contributor to the Counseling Team
  • Demonstrate the core values of Employee & Family Resources in all internal and external communications
  • Continuous development of cultural competence
  • Education: Master’s degree in a behavioral sciences or social work field

  • Experience: Minimum of 2 years clinical experience in behavioral science field

    Experience working with an Electronic Health Record preferred

  • Credentials: Licensed or license-eligible in the state of Iowa

  • Skills: Ability to learn new technology and demonstrate competency with Microsoft Office

    Excellent verbal and written communication

    Self-directed and ability to work with minimal supervision

    Customer centric service delivery

EAP/SAP Counseling Intern

EFR’s counseling intern will be a valued member of EFR’s counseling staff when it comes to gaining clinical experience required for graduate programming, which includes: delivering high quality, customer-centric clinical, work/life, and consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance; providing mental health and substance abuse assessments; and making necessary referrals for services, as appropriate.

Essential Duties & Responsibilities:

  • Conduct quality substance abuse assessments (screen for other co-occurring needs) and make referrals for treatment or other services that are beneficial for consumers
  • Collaborate with consumers, treatment care providers, Polk County Sheriff’s office staff, 5th Judicial District Judges/staff as well as other key constituents in the community; utilize corroborative information resources; consult with colleagues or supervisor
  • Provision of treatment services to clientele meeting criteria appropriate for EFR Integrated Counseling and Recovery Services
  • Complete clinical documentation in accordance with the State of Iowa licensure standards and other regulatory bodies
  • Manage assessment and treatment caseload, client files and complete peer file reviews
  • Attend monthly department staff meetings and minimal monthly supervision with supervisor
  • Complete other tasks as assigned by Clinical Manager or Director
  • Practical job related responsibilities include the ability and willingness to:
    • Work well within a team and independently; be flexible with work schedule
    • Complete tasks with accuracy and efficiency
    • Perform tasks/responsibilities in a professional manner
    • Utilize critical thinking skills for ethical decision-making
  • Compliance with all applicable EFR policies and procedures, including HIPAA, privacy, and security
  • Perform other duties as requested by supervisor or other administrative personnel
  • Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
  • Serve as a role model by representing the values of Employee & Family Resources
  • Continuous development of cultural competence
  • Conduct quality substance abuse assessments (screen for other co-occurring needs) and make referrals for treatment or other services that are beneficial for consumers (50%)
  • Collaborate with consumers, treatment care providers, Polk County Sheriff’s office staff, 5th Judicial District Judges/staff, as well as other key constituents in the community; utilize corroborative information resources; and consult with colleagues or supervisor (18%)
  • Complete clinical documentation in accordance with the State of Iowa licensure standards and other regulatory bodies (22%)
  • Manage assessment caseload, client files and complete peer file reviews
  • Attend bi-monthly Substance Abuse Services (SAS) staff meetings and monthly supervision with SAS supervisor
  • Complete other tasks as assigned by SAS Clinical Manager or Director
  • Practical job related responsibilities include the ability and willingness to:
    • Work well within a team and independently; be flexible with work schedule
    • Complete tasks with accuracy and efficiency
    • Perform tasks/responsibilities in a professional manner
    • Utilize critical thinking skills for ethical decision-making
  • Education: Master’s degree course work completed in a behavioral sciences field
  • Experience: Clinical experience in human services or behavioral sciences field; working with children and families is preferred
  • Skills:
    • Ability to learn new technology and demonstrate competency with Microsoft Office
    • Excellent verbal and written communication
    • Self-directed and ability to work with minimal supervision
    • Customer-centric service deliver

EFR Human Resources is currently accepting resumes for this position, apply at EFR.org.

Employee & Family Resources, Inc. is an equal opportunity employer


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