Length: 1 or 2 hours
In today’s fast-paced and often divisive climate, promoting civility is not just important—it’s essential. From casual rudeness to more severe issues like cybermobbing, incivility can create a hostile environment with profound business and interpersonal costs. This course equips you with the tools to cultivate a positive and inclusive workplace culture, ensuring that civility, respect, and dignity become the norm in all professional interactions.
Course Objectives:
- Identify the root causes of workplace incivility.
- Assess the business costs and broader impacts of uncivil behavior.
- Learn how behavior within an organization escalates within “the incivility spiral.”
- Discuss electronic incivility and its damaging effects.
- Develop communication and conflict prevention skills to improve interactions and resolve conflicts.
- Empower yourself to model and advocate for respect and professionalism in your workplace.