Careers
Join a team where your passion for helping others and your professional growth go hand in hand. Our mission is to help people manage life’s challenges and reach their full potential—and that starts with our team. We’re dedicated to creating an environment where you’re empowered to thrive because we know the best work happens when our team members are happy and healthy.
Explore our open positions and join a team that values innovation, collaboration, and making a meaningful difference.
What does it mean to work for Employee & Family Resources?
Does this sound like you? If so, we are looking for you to join our team! Check out any available job opportunities below, or contact Human Resources at [email protected] for employment inquiries.
Top 150 Work Places in Iowa
Employee & Family Resources has been named a Top Workplace in Iowa Top Workplaces for four years now. This distinction is based solely on employee feedback and is validation of our belief that employee health and well-being comes first.
To learn more about what it means to be an Iowa Top Workplace, view EFR’s profile here.
Let’s talk benefits!
401k Plan
Paid Time Off
Paid Holidays
Medical Insurance
Life, Disability, Dental, and Vision Insurance
Health Savings Account
Flex Spending Plans
Paid Professional Licensure and Certification Fees
Employee Assistance Program
Volunteer Time Off
Work Life Integration
Wellness Benefits
Open Positions
Employee & Family Resources, Inc. is an equal opportunity employer.
Counseling Intern (Fall 2024 / Spring 2025)
EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance. Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.
Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.
Essential Duties & Responsibilities:
In-Person Services:
- Employee/Student Assistance Program (EAP/SAP): Provide in-person assessment, referral and brief counseling to children, adults, couples, and families.
- Student Assistance Program (SAP): Provide individual and group counseling for elementary through secondary aged children for partnering school districts. At least two days per week of onsite (partner schools) counseling.
- Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
- Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files. Collect quality assurance and outcome information.
Other:
- Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
- Perform other duties as requested by supervisor or other administrative personnel
- Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
- Serve as a role model by representing the values of Employee & Family Resources
- Continuous development of cultural competence
Qualifications
Education: Master’s degree in a behavioral sciences or social work field
Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.
Skills:
- Ability to learn new technology and demonstrate competency with various online platforms
- Excellent verbal and written communication
- Self-directed and ability to work with minimal supervision
- Customer centric service delivery
- Curriculum development, research, and/or program evaluation is a strong plus
Sales Executive
Hiring Salary Range: $60,000 – $80 000 base + Commission
EFR is seeking a highly motivated, self- starter with experience selling business to business and a passion for helping people! Experience in insurance and/or benefits industry preferred!
This team member needs to be a strong sales professional who will achieve maximum sales profitability, growth, and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally contacts and secures new business accounts/customers.
Essential Duties & Responsibilities:
- Relationship Management: Develop and maintain business relationships with benefits brokers, other key stakeholders, and prospective customers to generate new business for the organization’s products and services through calls, in-person visits, and presentations.
- Industry Engagement: Attend and participate in industry conventions, trade shows, seminars, and meetings to promote the organization’s Employee Assistance Program (EAP) services.
- Market Research: Research potential customers and gather information to assess their needs and opportunities for engagement.
- Proposal Development: Create clear and effective written proposals and quotes for current and prospective customers, tailored to their specific needs.
- Sales Coordination: Coordinate sales efforts with marketing, sales management, account management, and technical services to ensure a cohesive approach.
- Sales Strategy: Plan and organize a personal sales strategy to maximize the return on time investment and enhance overall sales effectiveness.
- Market Awareness: Stay informed about customer needs, market conditions, competitive activities, and advertising and promotional trends in the industry. Actively contribute to the development of the sales and marketing strategic plan.
Other
- Comply with and put into practice all applicable EFR policies and procedures including privacy and security
- Complete other duties as requested by supervisor or other administrative personnel
- Model EFR values as a member of the EFR team
- Continually develop cultural competence
Qualifications:
- BS/BA degree in a Business related field or equivalent experience.
- Minimum of five years direct sales experience (B2B) with the ability to sell to high-level executives using articulate value propositions.
- Experience working in the insurance/benefits industry preferred.
- Strong relationship building skills with an established network of contacts (including B2B, C suite, HR professionals, broker community)
- Demonstrated aptitude for problem-solving and ability to consultatively determine solutions for customers.
- Experience in the behavioral health and/or health field preferred
- Excellent writing and oral communication skills
- Results orientated and able to work both independently and within a team environment.
- Proficient with Microsoft Office Suite: Word, Power Point, Excel
- Experience with CRM software.
- Valid driver’s license.
Prevention Specialist
Hiring Note: EFR continues to deliver services in a hybrid manner (in-person & virtual). Interviewing will occur virtually –onboarding training will be in person. The Prevention Specialist role will be staffed in a hybrid manner (in-person & work from home) with the in-person workdays being located in downtown Des Moines. EFR employees working in person may be asked to wear a mask.
Hiring Salary: $40,000
EFR seeks a Prevention Specialist who will implement substance abuse prevention programming in a professional and positive manner in one or more of the following Iowa counties Polk, Jasper, Marion, and Warren. This direct service role requires public speaking proficiency; candidates will do a short presentation during the interview process.
Purpose: To implement substance abuse prevention programming in a professional and positive manner in one or more of the following counties Jasper, Marion, Polk, and Warren.
Essential Duties & Responsibilities:
- Responsible for delivering up to 50% direct service hours utilizing the current Prevention Work plans: (25%)
- Strategically balancing prevention efforts using assigned time allocations, the stage of SPF Framework that our grant is focused on and meeting other grant outcomes. (25%)
- Responsible for accurately tracking and reporting data and outcomes for funders by completing time reports to meet deadlines. (20%)
- Serve as a community resource by providing prompt and professional services to both internal and external customers at all times. Contributes to a positive and productive prevention team atmosphere. (15%)
- Responsible for increasing prevention knowledge by attending substance abuse prevention conferences, on-line training courses and following the requirements to become certified by 18 months of employment with the EFR Prevention team. (10%)
Other (5%):
- Compliance with all applicable EFR policies and procedures including privacy and security
- Complete other duties as requested by supervisor or other administrative personnel
- Serve as a role model by representing the values of Employee & Family Resources
- Continuous development of cultural competence
Qualifications
Education: Bachelor’s degree in education, human services, or related field from an accredited college or university, or related work experience. Teaching, public health, or prevention certification desirable
Skills:
- Excellent verbal and written communication
- Knowledge of human development concepts and applications
- Computer literacy
- Efficient time management
- Great attention to detail and preparation
- Self-motivated team player
- Proficient public speaker with effective relationship-building skills
Certifications:
- Prevention Specialist Certification from the Iowa Board of Certification will be required within in the first 18 months of employment.
Physical:
- Extensive travel within Polk County required. May also serve Jasper, Marion, and/or Warren counties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.