Careers

Hiring Salary range: $68,000 – $85,000
This role will lead the work of the account management team by managing daily operations to ensure the optimum
client service experience to encourage new and repeat business opportunities.

Essential Duties & Responsibilities:
Responsible for managing the daily operations, supervision, and professional development of the account
management team. (50%)
– Provide guidance and consultation as needed, in addition to individual supervision to direct reports
– Schedule and lead team meetings on a regular basis
– Gather and analyze key data to maximize the efficiency of WPS processes and resources.
– Collaborates with all EFR support services (finance, HR, IT), and sales/call center/provider relations
to ensure seamless and high quality service delivery to all customers.
– Works with account management team to build relationships with clients to grow the business through
retention, upselling and cross selling

Responsible for managing their own accounts and special projects as assigned. (45%)
-Manage the client relationship after sales process, working with the team and/or independently to
implement services for clients.
-Provide input on all account activity including status, progress, issue resolution, escalations and
successes to CEO.
-Lead team in meeting cross sell and retention goals for the business.

Other: (5%)
– Ensure compliance with all applicable EFR policies and procedures including privacy and security
– Perform other duties as requested by supervisor or other administrative personnel
– Model EFR values as a member of the EFR management team
– Continuous development of cultural competence

Qualifications:
– Bachelor’s Degree in Business or related field preferred
– EAP experience preferred
– 5 years of management or project management experience required
– Strong collaboration skills required
– Benefits industry and or account management experience preferred
– Good problem solving, decision making skills and ability to gather and analyze data
– Passion for client service
– Attention to detail

Hiring Note: EFR continues to deliver services in a hybrid manner (in-person & virtual). Interviewing will
occur virtually –onboarding training will be in person. Role will be staffed in a hybrid manner (in-person &
work from home). EFR employees working in person may be asked to wear a mask.

Account Manager           

Hiring Salary range: $56,000  to $70,000

EFR has a full time need on our vital Account Management team! If you have experience in account management in the employee benefits and/or insurance industry and have strong relationship building and organizational skills with the desire to help others we would love to talk to you! 

The Account Manager impacts WPS revenue through 1) the retention of EAP accounts through effective account management and the delivery of other EAP services; and 2) cross selling of WPS’s Workplace Performance Solutions.

Essential Duties & Responsibilities

Deliver quality customer relationship management by proactively engaging with all accounts on a regular basis (60%)

• Promotes EFR products and utilization of services
• Facilitates the implementation of the benefit and conducts orientations.
• Gains an in-depth knowledge of customer business.
• Attends company events and health fairs.
• Completes renewal process including strategy for promotion and communication.
• Responds to all services issues from a strong EAP knowledge base.

 Cross sales of Workplace Performance Solutions Offerings (20%)

• Demonstrates knowledge of products/services
• Provides information about EAP services, wellness programs, and other services that might benefit an organization to upsell on additional services.

 Record keeping (15%)

• Provides timely and accurate documentation of account activity in electronic customer record.
• Runs and analyzes customer utilization reports.
• Works collaboratively with EAP colleagues to complete and upload all account documentation.
• Timely completion and submission of all documentation required to meet EFR business needs.
• Comprehensive database management. Updates and maintains internal databases providing timely and accurate client communication and activity tracking.
• Compiles data needed to provide customer utilization reports.

Compliance with EFR standards (5%)

• Performance of duties as assigned by supervisor and other EFR administrative staff
• Provision of prompt and professional services to EFR colleagues at all times.
• Compliance with all applicable EFR policies and procedures including privacy and security
• Serve as a role model by representing the values of Employee & Family Resources
• Continuous development of cultural competence

Qualifications:

Education: Bachelor degree in Business, communications or related field.

Experience

• Minimum of 3 years’ experience in the field of account management and/or
• Experience working in the employee benefits and/or insurance industry preferred.
• Experience, knowledge, and ability to consult on people issues and crisis incidents.
• Travel as needed

Skills 

• Excellent verbal, written, presentation and organizational skills
• Sales mentality
• Business acumen
• Relationship building and management
• Takes initiative, attention to detail
• Thrives in fast pace always changing environment
• Ability to maintain a high degree of confidentially and show maturity and discretion
• Team oriented

Hiring Note: EFR continues to deliver services in a hybrid manner (in-person & virtual). Interviewing will occur virtually –onboarding training will be in person. The will be staffed in a hybrid manner (in-person & work from home).  EFR employees working in person may be asked to wear a mask.

Apply

Human Resources is currently accepting resumes for this position. If you are interested,

please apply at EFR.org under the Careers tab.

Employee & Family Resources, Inc. is an equal opportunity employer

Digital Media and Communications Specialist

Hiring Salary range: $42,000  to $60,000

EFR has a full time role for a gifted writer, who is also technically savvy to work across multiple communication platforms!

The Digital Media and Communications Specialist writes marketing content for a variety of communication platforms and is able to consistently articulate Employee & Family Resources’ mission and program offerings.

Essential Duties & Responsibilities:

• Writes content, manages and grows the company’s digital media platforms including social media and website. Provides an analysis on effectiveness of EFR content that includes reading and interpreting website and social media traffic 30%
• Creates and manages the development, distribution, maintenance of all print and electronic collateral including; but not limited to, website, social media, newsletters, brochures, sales presentations and requests for proposals. 30%
• Develops and monitors marketing communications plan for advertising, promotions, and public relations and adjusts to changes in market and consumer demand. 15%
• Conducts market research and develops marketing plans for specific products, services, or business lines. 15%
• Establishes and maintains media contact relationships to support marketing efforts for events and timely submission of press releases. 5%

Other (5%)

• Compliance with all applicable EFR policies and procedures including privacy and security.
• Perform other duties as requested by supervisor or other administration personnel.
• Serve as a role model by representing the values of EFR
• Continuous development of cultural competence

Qualifications:

• Bachelor’s Degree in marketing or public relations or equivalent work experience in marketing
• Excellent writing/editing and verbal communication skills
• Minimum of three years of professional experience developing and implementing communications strategies
• Highly collaborative style and commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters
• Experience working with various social media platforms – Facebook , LinkedIn, YouTube, and Twitter required.
• Self-starter, able to work independently and able to manage several projects and tasks

Hiring Note: EFR continues to deliver services in a hybrid manner (in-person & virtual). Interviewing will occur virtually –onboarding training will be in person. The role will be staffed in a hybrid manner (in-person & work from home).  EFR employees working in person may be asked to wear a mask.

Apply

Human Resources is currently accepting resumes for this position. If you are interested,

please apply at EFR.org under the Careers tab.

Employee & Family Resources, Inc. is an equal opportunity employer

EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance. Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.

Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.

Essential Duties & Responsibilities:

In-Person Services:

• Employee/Student Assistance Program (EAP/SAP): Provide in-person assessment, referral and brief counseling to children, adults, couples, and families.
• Student Assistance Program (SAP): Provide individual and group counseling for elementary through secondary aged children for partnering school districts. At least two days per week of onsite (partner schools) counseling.
  • Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
  • Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files. Collect quality assurance and outcome information.

Other:

• Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
• Perform other duties as requested by supervisor or other administrative personnel
• Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
• Serve as a role model by representing the values of Employee & Family Resources
• Continuous development of cultural competence

Qualifications

Education: Master’s degree in a behavioral sciences or social work field

Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.

Skills:

• Ability to learn new technology and demonstrate competency with various online platforms
• Excellent verbal and written communication
• Self-directed and ability to work with minimal supervision
• Customer centric service delivery
• Curriculum development, research, and/or program evaluation is a strong plus