Careers

Hiring Salary range: $68,000 – $85,000
This role will lead the work of the account management team by managing daily operations to ensure the optimum
client service experience to encourage new and repeat business opportunities.

Essential Duties & Responsibilities:
Responsible for managing the daily operations, supervision, and professional development of the account
management team. (50%)
– Provide guidance and consultation as needed, in addition to individual supervision to direct reports
– Schedule and lead team meetings on a regular basis
– Gather and analyze key data to maximize the efficiency of WPS processes and resources.
– Collaborates with all EFR support services (finance, HR, IT), and sales/call center/provider relations
to ensure seamless and high quality service delivery to all customers.
– Works with account management team to build relationships with clients to grow the business through
retention, upselling and cross selling

Responsible for managing their own accounts and special projects as assigned. (45%)
-Manage the client relationship after sales process, working with the team and/or independently to
implement services for clients.
-Provide input on all account activity including status, progress, issue resolution, escalations and
successes to CEO.
-Lead team in meeting cross sell and retention goals for the business.

Other: (5%)
– Ensure compliance with all applicable EFR policies and procedures including privacy and security
– Perform other duties as requested by supervisor or other administrative personnel
– Model EFR values as a member of the EFR management team
– Continuous development of cultural competence

Qualifications:
– Bachelor’s Degree in Business or related field preferred
– EAP experience preferred
– 5 years of management or project management experience required
– Strong collaboration skills required
– Benefits industry and or account management experience preferred
– Good problem solving, decision making skills and ability to gather and analyze data
– Passion for client service
– Attention to detail

Hiring Note: EFR continues to deliver services in a hybrid manner (in-person & virtual). Interviewing will
occur virtually –onboarding training will be in person. Role will be staffed in a hybrid manner (in-person &
work from home). EFR employees working in person may be asked to wear a mask.

EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance. Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.

Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.

Essential Duties & Responsibilities:

In-Person Services:

• Employee/Student Assistance Program (EAP/SAP): Provide in-person assessment, referral and brief counseling to children, adults, couples, and families.
• Student Assistance Program (SAP): Provide individual and group counseling for elementary through secondary aged children for partnering school districts. At least two days per week of onsite (partner schools) counseling.
  • Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
  • Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files. Collect quality assurance and outcome information.

Other:

• Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
• Perform other duties as requested by supervisor or other administrative personnel
• Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
• Serve as a role model by representing the values of Employee & Family Resources
• Continuous development of cultural competence

Qualifications

Education: Master’s degree in a behavioral sciences or social work field

Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.

Skills:

• Ability to learn new technology and demonstrate competency with various online platforms
• Excellent verbal and written communication
• Self-directed and ability to work with minimal supervision
• Customer centric service delivery
• Curriculum development, research, and/or program evaluation is a strong plus