Length: 1 or 2 hours
Navigating high-stress situations requires more than just communication—it demands empathy and emotional control. This course teaches you to master the art of de-escalation, enhancing your ability to handle stressful encounters calmly and efficiently. Learn to diffuse tensions and build stronger relationships— in the workplace and beyond.
Course Objectives:
- Understand how we react to threats and why this complicates high-stress situations.
- Explore strategies to calm your “threat system” and stay composed under pressure.
- Develop skills to maintain clear, constructive communication when stress is high and patience is low.
- Review universal principles that guide successful de-escalation.
- Apply specific de-escalation techniques to defuse conflicts during volatile interactions.