Careers

Hiring Salary Range: $42,200  to $54,000

Telephone Counselor – Masters Degree in Counseling Required

Hiring Note: EFR is currently delivering services in a hybrid manner (in person & virtual). Interviewing will occur virtually. Training/onboarding will be done in person. The Telephone Counselor to be staffed in a hybrid manner with 2 required in person work days (Tuesday & Wednesday) located in EFR’s downtown Des Moines location.  EFR employees working in our offices are welcome to wear masks, but they are no longer required unless a client or colleague makes that request.  

The Telephone Counselor will be the first point of contact for Employee & Family Resources EAP (Employee Assistance Program).  This critical telephone based role will work to deliver high quality, customer centric clinical, work/life, and consulting services to eligible customers; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance.

Essential Duties & Responsibilities:

• Telephonic Counseling Center Services: Provide telephone assistance, consultation and resource services to employers, employees and their families. (70%)
• Maintain timely, appropriate and accurate data integrity by completing intakes, authorization of services and case documentation in all electronic and hard files.
• Provide timely follow-up for outlying referrals
• Provide in the moment support for crisis calls as applicable
• Provide prompts and professional services to external customers at all times.

• Management Referrals and Student Administrative Referrals:  Consult with employer, school personnel and/or referral resources to provide case management services; complying with EFR standards and protocol related to follow-up and consultation.  Provide effective consultation and collaboration with providers. (15%)

• Critical Incident Response(CISD):  Provide appropriate consultation on CISD requests and coordinate services as appropriate.  Provide quality and effective debriefing services. (10%)

• Other: (5%)

• Compliance with all applicable EFR policies and procedures including privacy and security
• Perform other duties as requested by supervisor or other administrative personnel
• Serve as a role model by representing the values of Employee & Family Resources
• Continuous development of cultural competence
• Provide On-Call services as scheduled in the team rotation

Qualifications:

• Education: Master’s degree in a behavioral sciences field.

• Experience: Minimum of 2 years clinical experience in human services or behavioral sciences field working with children and families

• Credentials: Licensed or license-eligible

• Skills:

• Ability to learn new technology and demonstrate competency with Microsoft Office
• Excellent verbal and written communication
• Self directed and ability to work with minimal supervision

• Customer centric service delivery

Apply

Human Resources is currently accepting resumes for this position. If you are interested,

please apply at EFR.org under the Careers tab.

Employee & Family Resources, Inc. is an equal opportunity employer

EFR’s counseling intern will be a valued member of EFR’s counseling team in order to gain clinical experience required for graduate programming, which includes: Deliver high quality, customer centric clinical consulting services to eligible clients; serving both employee/employer and student/administration needs to provide positive outcomes to workplace and school performance. Internship opportunities may also include facilitation of mental health presentations, group work, curriculum development, and policy exploration.

Many intern placements at EFR include onsite SAP counseling at school buildings where there is not a supervisor present at all times.

Essential Duties & Responsibilities:

In-Person Services:

• Employee/Student Assistance Program (EAP/SAP): Provide in-person assessment, referral and brief counseling to children, adults, couples, and families.
• Student Assistance Program (SAP): Provide individual and group counseling for elementary through secondary aged children for partnering school districts. At least two days per week of onsite (partner schools) counseling.
  • Comply with EFR standards related to quality, effective and ethical clinical practice and appropriate clinical case documentation.
  • Complete case data timely, appropriately and accurately related to file documentation in electronic and hard files. Collect quality assurance and outcome information.

Other:

• Compliance with all applicable EFR policies and procedures including HIPAA, privacy and security
• Perform other duties as requested by supervisor or other administrative personnel
• Customer Service: Provide prompt and professional services to internal and external customers at all times. Be a positive contributor to the WPS Team
• Serve as a role model by representing the values of Employee & Family Resources
• Continuous development of cultural competence

Qualifications

Education: Master’s degree in a behavioral sciences or social work field

Experience: Clinical experience in human services or behavioral sciences field working with children and families is preferred.

Skills:

• Ability to learn new technology and demonstrate competency with various online platforms
• Excellent verbal and written communication
• Self-directed and ability to work with minimal supervision
• Customer centric service delivery
• Curriculum development, research, and/or program evaluation is a strong plus