Duration: 2 hours
Delivery Method: In-Person
Conflicts are inevitable in any workplace, but managing them doesn’t have to be a struggle. This course equips you with the skills to navigate challenging conversations constructively. Learn to approach workplace conflicts with a positive mindset and gain effective tools that transform challenging interactions into opportunities for collaboration and understanding.
Learning Objectives:
- Master techniques to conduct difficult conversations blame-free
- Identify and understand when to apply the four types of listening
- Implement a three-step method to facilitate constructive and healthy dialogues