Home 9 Training Catalog 9 Unplug The Power Struggle: De-escalate Difficult Situations and Build Relationships

Unplug The Power Struggle: De-escalate Difficult Situations and Build Relationships

Audience: Leaders

Length: 1 or 2 hours

Navigating high-stress situations requires more than just communication—it demands empathy and emotional control. This course teaches you to master the art of de-escalation, enhancing your ability to handle stressful encounters calmly and efficiently. Learn to diffuse tensions and build stronger relationships— in the workplace and beyond.

Course Objectives:

  • Understand how we react to threats and why this complicates high-stress situations.
  • Explore strategies to calm your “threat system” and stay composed under pressure.
  • Develop skills to maintain clear, constructive communication when stress is high and patience is low.
  •  Review universal principles that guide successful de-escalation.
  • Apply specific de-escalation techniques to defuse conflicts during volatile interactions.
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