Length: 1 hour
Master the art of navigating difficult workplace conversations in this interactive workshop designed for leaders. Learn strategies to confidently approach emotionally charged discussions, resolve conflicts, foster understanding, and enhance communication. Develop the skills to transform challenging interactions into opportunities for improved team dynamics.
Course Objectives:
- Recognize your internal alarms and reactions while identifying techniques to stay calm and composed, switching from reacting to responding effectively.
- Develop strategies for diffusing difficult situations and handling challenging personalities.
- Enhance your listening skills to validate and understand others’ perspectives while upholding clear boundaries and expectations.
- Discover methods to align viewpoints and uncover shared purpose by addressing underlying needs