Length: 2 hours
Conflicts are inevitable in any workplace, but managing them doesn’t have to be a struggle. This course equips you with the skills to navigate challenging conversations constructively. Learn to approach workplace conflicts with a positive mindset and gain effective tools that transform challenging interactions into opportunities for collaboration and understanding.
Course Objectives:
- Master techniques to conduct difficult conversations blame-free.
- Identify and understand when to apply the four types of listening.
- Implement a three-step method to facilitate constructive and healthy dialogues.
- Adopt a win-win approach to conflict management, aiming for mutually beneficial outcomes.