Home 9 Employee Assistance Program 9 Crisis Response

Crisis Response

When crisis occurs, Employee & Family Resources (EFR) is here to help and support your organization and employees. Critical incidents, whether in the workplace or off-site, impact employees’ emotional well-being and can disrupt productivity. EFR’s Crisis Response services provide prompt and effective support to help your organization navigate challenging circumstances.
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Immediate Support and Intervention

When a critical incident happens, timely and professional intervention is essential. Our experienced crisis response team is available to provide prompt support, offering a range of services to address the emotional and psychological impact on your employees. This includes on-site and virtual counseling sessions, debriefing meetings, and trauma-informed care to help individuals process their experiences and begin the recovery process.

Minimizing Disruption

Critical incidents can significantly disrupt workplace productivity and morale. EFR works closely with your leadership team to implement strategies that minimize this disruption and maintain a sense of stability. Our experts provide guidance on communication strategies, helping you convey the necessary information to your employees clearly and compassionately. By addressing the incident promptly and effectively, we help restore normalcy and focus within your organization.

Our Crisis Response can help with Crises Including:

  • Employee or Family Death
  • On- and Off-Site Accidents
  • Natural Disasters
  • Robberies
  • Workplace Changes
  • Any Other Incident Requiring Workplace Support
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Are You a Manager Who Needs Crisis Response Services?

Call EFR’s EAP: 800-327-4692

Contact Us
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Comprehensive Support Services

When a crisis occurs, trust EFR to provide the expert support and guidance needed to navigate these challenging situations. Our dedicated team is here to help you and your employees recover, rebuild, and thrive.

Our comprehensive crisis response services include:

Individual and Group Counseling: Offering both one-on-one and group counseling sessions to support employees affected by the incident.

Critical Incident Stress Debriefing (CISD): Facilitating structured debriefing sessions to help employees process the incident and reduce the likelihood of long-term psychological impact.

Follow-Up Support: Ensuring ongoing support and check-ins with the employer to provide additional resources as needed.

One of my stores experienced a tragedy with a beloved employee that affected many people. I called EFR and they were fast, friendly, and efficient. Their follow-through with how our team was doing showed that they genuinely cared about the people they’re working with. I felt 100% comfortable leaving my team in their hands for this crisis intervention and I cannot emphasize enough how great this program is and how much my stores benefit from it.
Crisis Response
Hy-Vee
Due to an unexpected employee death, we scheduled a crisis/grief group session with one of EFR’s counselors. Our sessions were well attended, with great sharing and conversations. The resounding message is that our colleague was loved and will be greatly missed. The EAP counselor was wonderful and provided great insight and support.
Crisis Response
Wellmark

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